Donor Retention Executive

5 months ago


Petaling Jaya, Malaysia World Vision Malaysia Full time

The Donor Retention Executive is responsible for engaging our supporters by providing excellent and prompt services, with the objective to create and maintain positive relationship with them.

**Duties and Responsibilities**:

- Liaise with child sponsors with regards to remittance of sponsorship contributions, gifts to sponsored children and correspondence with their sponsored children
- Update sponsors and donors on their sponsored child/children’s status and the various community development projects through newsletters and organised Sponsors’ Visits
- Build rapport with child sponsors and serve them well to retain their loyalty and interest and to encourage them to consider sponsoring additional children or encouraging others to sponsor children
- Data entry and update of sponsors’ information into WVM’s database
- Sorting, filing and archiving of documents

**Qualifications**:

- Minimum SPM with 2 years relevant working experience
- Computer literate
- Good communication and interpersonal skill
- Good command of spoken and written English and Mandarin

**Submit an Expression of Interest



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