Customre Service Support
5 months ago
**Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (Standard Hours); Standby and Response Required 7 Days a Week Within 24 Hours for Client Enquiries**
**Languages: Mandarin, English, Malay (mandatory)**
***
**Responsibilities**:
Handle and resolve customer complaints, issues, and feedback professionally.
Ensure timely and effective communication with clients even during non-standard working hours.
**Multilingual Communication**:Communicate fluently in Mandarin, English, and Malay to assist a diverse customer base.
**Telesales/Telemarketing**:Utilize effective telesales and telemarketing techniques to promote products or services and drive customer engagement.
**Customer Relationship Management**:Build and maintain strong customer relationships by providing excellent service and addressing customer needs.
**Documentation and Reporting**:Maintain accurate records of customer interactions, transactions, comments, and complaints.
Generate reports on customer service activities and trends.
**Collaboration**:Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
**Requirements**:
- Proven experience in customer service and telesales/telemarketing roles.
- Fluent in Mandarin, English, and Malay, both written and verbal.
- Exceptional communication and interpersonal skills.
- Ability to work responsibly and effectively, demonstrating a strong sense of accountability.
- Willingness to work 7 days a week, with the flexibility to respond to client inquiries outside standard working hours.
- Strong problem-solving skills and a customer-centric mindset.
- Familiarity with CRM systems and customer service software is a plus.
**Job Types**: Full-time, New-Grad
Pay: RM2,500.00 - RM4,000.00 per month
Application Question(s):
- Do you take work home with you?
**Experience**:
- Customer support: 1 year (required)
**Language**:
- Chinese (required)
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