Bilingual (English and Mandarin) Customer Service

Customer Service - Call Centre (Call Centre & Customer Service) **Job Type**: Full-time **Salary**: RM2,500.00 - RM4,500.00 per month **Project scope**: Handling general inquiries related to billing and other concerns from customers. **Job scope**: Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man. **Requirements**: With at...

The role involves managing general inquiries, particularly those related to billing and other customer concerns. **Job Description**: **Requirements**: - Minimum of 1 year of prior experience in customer service. - Proficiency in both English and Mandarin is essential, with Mandarin fluency being a key requirement. - Strong typing skills are...

Customer Service - Call Centre (Call Centre & Customer Service) Project scope: Handling general inquiries related to billing and other concerns from customers. Job scope: Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man. **Requirements**: With at least 1-year of experience in customer service Fluent in both languages Eng &...

Handle general inquiries related to billing and other concerns from customers. - Document customer interactions, inquiries, complaints, and resolutions in the company's database. - Follow company policies and procedures regarding customer interactions, data privacy, and security. Job details - Bukit Indah, Johor Bahru - 5.5 working days, Rolling shift...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin Cantonese english Customer oriented Customer Engagement Customer Care customer support Must be fluent...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Role**:Customer Service Executive **Timings**:Night Shift (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin typing skills COMPUTER SKILL Fluent both Cantonese and English - Qualification: Completed with SPM, UEC, ICGSE...

**_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...

**Job Responsibilities Authorities: - ** - Handle product & service sales enquiry - Handle customer feedback/complaints & ensure prompt response to customer. - To maintain good relationship with customers and vendors - Ensure diligent follow up and fulfill promises made to customers - Generating invoice and cash bill & updating account system. - Documents...

**Client Background**:BPO company **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements...

客戶服務 - 呼叫中心(呼叫中心和客戶服務) **工作類型**:全職 薪水:每月 RM2,500.00 -...

**Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...

Position: Customer Service Executive Salary Package: RM2,500 - RM5,000 Company Background: IT Company (Cryptocurrency) Location: JBCC, JB Working Days: 5 days (rest days arranged by company) Working Hours: Rotational shift - Morning Shift: 8am - 5pm - Afternoon Shift: 4pm - 12.30am - Night Shift: 12am - 8.30am Benefits: Night Shift Allowance, OT, EPF,...

**Responsibility** - Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp. - Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are...

**Roles & Responsibilities:  ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...

Rapidly growing BPO organization focusing on providing professional customer service and KYC Compliance to various Industries **JOB RESPONSIBILITIES** - Deliver fair outcome to our customers and ensure the quality of service in place. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Build sustainable...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Our client is one of the **leading international company **providing customer service to its international customers! Your role will be responsible to identify the customers' needs and respond proactively to all of their concerns and manage the day-to-day customer service operations. It’s a good opportunity to begin a career with our client. **JOB...