Customer Service-cantonese Speaker(Voice
6 months ago
**Overview**:
**Responsibilities**:
- **Issue Resolution**: Address customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction.
- **Product Knowledge**: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers.
- **Documentation**: Record and maintain detailed records of customer interactions, issues, and resolutions in the customer service database.
- **Feedback Collection**: Gather customer feedback and provide insights to help improve products, services, and customer experience.
- **Policy Adherence**: Follow company policies and procedures in handling customer interactions and escalate complex issues to higher-level support when necessary.
- **Team Collaboration**: Work closely with other team members and departments to resolve customer issues and enhance service quality.
**Qualifications**:
- **Language Skills**: Fluency in Cantonese (both spoken and written) and proficiency in English.
- **Experience**: Previous experience in customer service, call centers, or related fields is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with a strong customer-oriented approach.
- **Problem-Solving**: Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism.
- **Technical Proficiency**: Basic computer skills and familiarity with customer service software and CRM systems.
- **Multitasking**: Ability to manage multiple tasks and handle a high volume of customer interactions efficiently.
- **Adaptability**: Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
Pay: RM1,530.54 - RM4,373.08 per month
Supplemental pay types:
- 13th month salary
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Cantonese (preferred)
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