Banking Operations
6 months ago
**Roles and Responsibilities**
- Collaborate with product, customer experience and business to create compelling operation process and workflow that delight our customers where it matters most.
- Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation
- Ensure day-to-day operations comply with the regulatory and internal requirements.
- Leverage on technology to drive high degree of digitalisation and scalability
- Analyze potential pitfalls across the process cycle for product launches and system roll out to ensure all operation process are captured and developed.
- Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
- Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps
**Requirement**
- Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and make strategic decisions.
- At least 2 years of experience in deposit & payment operations, journey mapping and process optimization
- Strong foundation in design thinking and human centric methodologies
- A sharp eye for identifying weak points in processes and workflow structures.
- A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights.
- Must be organized and committed to meeting deadlines as you will need to adhere SLA.
- Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment.
- Confidence in your abilities to manage work with minimum supervision.
Shift allowance up to RM 425.00 (if any)
Pay: Up to RM4,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- Willing to work in rotational shift, supporting weekends.
- Can join IMMEDIATELY or within 1 month. Please indicate your availability.
**Experience**:
- banking payment operation: 2 years (preferred)
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