Assistance Coordinator-travel

2 weeks ago


Petaling Jaya, Malaysia Hectadata sdn bhd Full time

About Us:
Europ Assistance is a leading assistance and care company with annual revenues exceeding 1.7 billion Euros in 2019. We serve as a gateway to over 750,000 professional service providers, coordinated through three international hubs, and covering over 200 countries and territories worldwide. With our South East Asia delivery platform based in Bangkok, we enable our customers in the region to access care services anywhere, anytime.

**Job Description**:
As an Assistance Coordinator, you will be the first point of contact for our customers. You must have excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the assistance required by our customers.

**Responsibilities**:
Assistance
- Attend incoming and outgoing communications promptly and courteously (telephone,
- Properly use the case management system to record case activities and plan new tasks
- Provide high-quality assistance solutions to our customers
- Work on a rotating shift basis and ensure prompt case handling with proper handover

**Skills**:

- Ability to multitask and priorities workload
- Analytical and questioning mindset
- Pragmatic approach to problem-solving
- Ability to work well under pressure with good time management skills
- Discernment and the ability to assess situations objectively
- Attention to detail with excellent numeracy and literacy

**Qualifications**:

- Relevant insurance and contact centre (BPO) experience is preferred
- Experience in customer service, assistance, insurance, or medical industry is preferred
- Excellent written and spoken English, Bahasa Malaysia, and Bahasa Indonesia
- Applicants must be Malaysian citizens or have residence status and should

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay


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