Vice President, Technology Operations

4 weeks ago

Petaling Jaya, Malaysia MBSB Full time

Job Responsibilities

Head of Technology Operation reports directly to Chief Technology Officer. The job requires a strong technical background, leadership skills, and experience in managing complex technology operations in FSI environment.

**Overseeing Network Operations**
- Managing the Bank’s network infrastructure, including LAN, WAN, Internet, and wireless networks covering Data Centres KVDC and HTV2 DR, Menara MBSB and Wisma MBSB offices and MBSB branches nationwide.
- Ensuring network availability, performance, and security.
- Monitoring network traffic and troubleshooting network issues.
- Collaborating with network engineers and administrators to design and implement network upgrades and improvements.
- Managing relationships with network service providers and vendors.

**Managing Data Centre Operations**
- Ensuring the smooth functioning of the Bank’s data centres.
- Overseeing server infrastructure, storage systems, and virtualization technologies.
- Implementing and maintaining data centre security measures.
- Managing capacity planning and ensuring efficient resource utilization.

**Leading Disaster Recovery Operations**
- Developing and implementing disaster recovery plans and procedures.
- Conducting regular risk assessments and business impact analyses.
- Coordinating and conducting disaster recovery drills and tests.
- Ensuring data backup and recovery processes are in place and functioning effectively.

**Team Management**
- Primarily responsible for overseeing both the technical and managerial aspects of the organization’s Infra Technology ( Network and DC Operation )
- Leading a team of technology professionals, including network managers and engineers, system administrators, and disaster recovery specialists.
- Provide leadership and overseeing the management of the Technology Operations Department.
- Ensuring operational efficiency designed and operates according to the compliance and regulatory requirements
- Perform, assist and validate the audit processes and activities with the relevant stakeholders
- Setting performance goals, providing feedback, and conducting performance evaluations.
- Mentoring and developing team members to enhance their technical and professional skills.
- Promoting a collaborative and inclusive work environment.

**Budgeting and Vendor Management**
- Preparing and managing the technology operations budget.
- Evaluating and selecting vendors and service providers, negotiating contracts, and managing vendor relationships.
- Ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.

**Continuous Improvement**
- Identifying opportunities to optimize network, data centre, and disaster recovery operations.
- Staying updated with emerging technologies and industry trends.
- Implementing best practices and process improvements to enhance operational efficiency.
- Conducting periodic audits and assessments to ensure compliance with relevant standards and regulations.

Job Requirements
- Sound knowledge on technical operations, compliance, risk and regulatory requirements.
- Strong analytical ability with problem solving skills in improving business processes and decision making.
- Strong leadership with an ability to lead and motivate team members.
- Experience with vendor negotiations and management.
- Good verbal and written communication skills.

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