Investigator (Fraud Management)

1 day ago


Bandar Sunway, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Main job purpose is to investigate reported fraud cases, recommends, implements and enforces appropriate preventive and corrective actions consistent with company's guidelines and policies. Function also requires the incumbent to plan, schedule and conduct risk based review on high risk fraud areas. It also required the incumbent to set up and maintain proper governance structure to ensure all reported fraud cases are timely reported and closed.

What are you accountable for?- Conducts end-to-end investigations including but not limited to interviews; analyzes data and documents; determines witness credibility, develops findings and conclusions and follow up actions- Partners with Business Partners (P&O or Internal Audit) to determine recommended remedial action based on investigation findings- Present the investigation outcome in Fraud Working Group, Defalcation Committee or other relevant governance bodies/committees monthly or as and when required- Provides timely communication to all relevant parties throughout investigation process- Consults and collaborates with P&O Business Partners, Business Unit, ER, Legal, Internal Audit, and Security on complex investigations.- Independently manages assigned casework, bringing investigations to closure quickly and definitively- Maintains case records and documents investigation findings- Provides recommendations on preventive and corrective actions and ensure implementation and enforcement- Set up and maintain the needed governance structure- Formulates and reviews applicable policies and practices- Develops and provides training and guidance to stakeholders on investigation matters

What do you need to have for this role?-
- Preferably with 7-10 years of relevant working experience in Fraud Management/Investigation- Must be willing to work in work location as stated above.- Knowledge in MS Office- Knowledge in Telco business is preferable/advantage/etc- Worked with multiple systems and process- CPE is preferable/advantage/etc- Strong analytical skills along with good interviewing and interrogation skills- Ability to observe minute details and to produce detailed reports- Excellent communication skills are imperative as you’ll encounter a variety of different people on the job- Strong knowledge on criminal law, regulation and applicable laws- Honest and ethical with high levels of integrity and confidentiality- Personal traits: Positive, Passionate, Collaborative, A self starter, Ability to perform under pressure in a challenging environment and A team player.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.


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