Pre-sales Consultant

2 weeks ago


Kuala Lumpur, Malaysia SymphonyAI Full time

Introduction:
**Pre-Sales Consultant**

**Job Description**:
**Responsibilities**
- Strong customer focus and ability to drive technical solutions quickly and effectively that meets and exceed customer requirements.
- Ability to demonstrate ESM (Enterprise Service Management) and Asset Management products and technologies effectively to audiences of varied technical knowledge.
- Staying current on product developments/releases to a level required for Presentations, demo and POCs.
- Staying current on competitive analysis and understanding differentiators between the company and its competitors.
- Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
- Proficiency in understanding, managing and executing Sales process and planning. Should be well versed with Strategic Account planning and management.
- Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx.
- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
- Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
- Managing the sales bid process by responding to RFI’s & RFP’s
- Working closely with Sales to ensure successful closure of the sales process.
- Liaising with Product Managers to provide feedback from clients about product requirements.
- Keeping abreast of market trends and product & competitor landscapes.
- Supporting Marketing events - user conferences, trade shows, webinars etc.
- Work closely with the Development and Implementation team to provide the right solution to the customer.
- Self-motivated who is excited about technology and willing to innovate.
- Able to travel frequently focusing on South East Asia region for customer and partner meetings.

**Qualifications**
- ITIL V4/V3 proficiency will be an added advantage or Expert certified with Exceptional English communication and presentation skills.
- Min 5 + years of Presales experience in ITSM/ESM/ITAM/Automation solutions like Service Now, BMC, HP, CA, Redhat, SAP, Splunk etc.
- Hands on experience on Tools like SUMMIT, Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. is desirable.
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology like GenAI/AIOps/Machine Learning and Large Language Model (LLM)
- Technical understanding of Infra, network and DB concepts. Cloud and SaaS understanding will be an added advantage.
- Worked on bids (RFI/RFX) and pre sales environments with experience of large-scale bid.
- A team player working with sales team to win new business in new and manage existing Accounts.
- You have strong problem solving and prioritization skills.
- You have strong presentation skills.
- You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders in a multi-culture environment.


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