Warranty Admin Officer

5 months ago


Subang Jaya, Malaysia Epson Malaysia Sdn Bhd Full time

Responsible for all warranty (Standard Warranty & Coverplus Extended Warranty) related communications, SKU and contract maintenance.
- Prepare and update all warranty Terms & Conditions to ensure alignment with business requirement.
- Update and ensure product standard warranty table listing is up-to-date.
- Maintain standard warranty SKU in E-registration website to ensure correct warranty terms tied to correct products.
- Timely and accurate registration and maintenance for Coverplus Extended Warranty.
- Coordinate with Regional and local Product Manager on new product warranty terms.
- Coordinate E-Learning courses to Service Partner and ensure timely completion.
- Responsible to issue certificate to Service Partner upon training completion and compile report to regional HQ.
- Provide support on the preparation of repair analytical reports.
- Compile daily outstanding reports and necessary follow-up with Service Partner.
- Prepare monthly Service Partner repair performance and coordinate with supervisor to brief Service Partner on KPI milestones.

**Job Requirements**:

- Diploma/degree in business, administration or related field.
- Organized and meticulous in dealing with large data.
- Good communication skills.

**Job Type**: Permanent

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday


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