Front Office Manager

Administration - Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Represents the Rooms function on the Resort's in the absence of the Director of Rooms Customer...

**JOB DESCRIPTION** - **To ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department**: - **Has a direct line of authority over all Front Office personnels within the Hotel and a liaison role with all other Department Heads**: - **To achieve a maximum occupancy and average rate...

Provides guest services, checks in guests and handles guests’ mail, messages, telexes and others. This position is concerned with the overall operation of the Front Office and compliance with established Front Office and Accounting policies of the Hotel. Grand DarulMakmur Hotel Kuantan is a deluxe class property offering 204 modern and luxurious...

The Front Office Assistant Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Adena Beach Resort, a 3 star resort offering a 200m...

1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2....

Handle Front Desk operation such as handling arrivals, check-ins ( registration) and departures for check-outs of all the Resorts guests. - Responding promptly to all guests requests, enquiries and complains. - Good communication and interpersonal skill - Welcoming visitors with greetings, and clear directions and address them appropriately. - Handle call-in...

**JOB SUMMARY** The concept of "front office" has a more particular connotation in various businesses, most notably investment banking, hotels, and sports. In the hotel sector, the front office is the location where guests first come. This section is also known as the receiving area. A receptionist is often employed at the front office; their...

Provide Secretarial support to the Front Office Department and perform administrative /clerical duties such as typing, filing, preparation of reports, drafting of simple memorandum. - Maintain the Department filing system and to keep on file accurate records of the following: - Purchase request order. - Maintenance work order and special job order form. -...

**RESPONSIBILITIES**: - Able to work on night shift - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to demonstrate appropriate behaviors. -...

**JOB POSITION: FRONT DESK HOST** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: A Front Desk Host is a professional responsible for overseeing the operations of a hotel's front office. They greet guests upon arrival, offer administrative assistance to...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...

Job description - **Sell, register and assign rooms to incoming guests, ensure those registration cards are properly filed out. Check out departing guests based on established**procedures**: - **Sell rooms according to the published or corporate rates, otherwise as instructed**: - **Ensure all blanks in the registration forms are filled out completely and...

Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services. - Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out. - Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates. - Set and...

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms,...

**Main Duties** **Administration** - Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. - Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. -...

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Be able serve the community with proper, clean, conducive, comfortable and cheap accommodation. Be able to service with caliber...

1. To assign rooms according to guest requirements. 2. To check daily guest arrival and departure list. 3. To update room status hourly as per the Housekeeping report. 4. To receive and assist VIP guest in their registration upon check in. 5. To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6. To arrange guest...

Job Description: - Assist with projects including generating project artifacts and controls, as well as liaising with external and internal parties. - Assist on General Manager Office reports preparations and general office supports. Job Requirement: - Required skill(s): MS Excel, MS Office, MS PowerPoint **Job Type**: Internship Contract length: 3...

Stay up to date with every drop point/collection point/outlet under area of charge. Provide sufficient guidance and support when problems arise, and report in time to avoid any misalignment and resolve the crisis effectively. - Being responsible for duty, proactively reporting work progress, and promptly responding - Manpower arrangement and supervision of...