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Customer Service Advisor
2 weeks ago
**Position Title**:Customer Service Advisor
**Onboarding Date Required**: 29th April 2024
**Language Requirement**:Mandarin (Native) + English (B2) + Malay (Average if possible)
**Location**:KL Sentral
**Working hrs**:7.00am - 9.00pm shift (5 working days per week including weekend)
**Remuneration package offering**: RM4000 Basic + KPI Allowance up to RM300 per month
- **Education Requirement: Only Diploma / Bachelor Degree in IT, Computer Science, Engineering and related field.**_
**Job scope**:
- Provide technical support and advise verbally in terms of mobile phones, laptop, speakers, earphones, apps store etc to customers/users _**(purely customer service, not in deep of technical support/IT Helpdesk job).**_
- This position will be handling chat inquiries via _**client's e-commerce platform (Shopee, Lazada) and official website. **_Call is required sometimes as backup.
Customer asking: _**May i know how to download apps on my phone?**_
CS must provide guideline step by step such as answer below:
Pay: RM4,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to work on public holidays/weekends?
**Education**:
- STM/STPM (required)
**Language**:
- Mandarin (required)
- English (preferred)
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