Customer Service Agent

4 months ago

Kuala Lumpur, Malaysia ManpowerGroup Full time

**Key Responsibilities**:
1. **Efficient Client Support**:

- Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.

2. **Complaint Management and Resolution**:

- Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
- Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. **Customer Feedback and Advocacy**:

- Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
- Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. **Customer Satisfaction and Loyalty Enhancement**:

- Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
- Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

**Requirements**:
1. **Experience and Industry Knowledge**:

- A minimum of 1 year of solid experience in client servicing and account management, preferably within the payment services industry or ecommerce marketplaces.
- Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.

2. **Performance and Results Orientation**:

- Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
- Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

3. **Exceptional Communication and Relationship Building Skills**:

- Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
- Proficiency in spoken and written Chinese is highly desirable, enabling effective communication with a diverse clientele.
- Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.

5. **Education**:

- Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing

Pay: RM5,000.00 - RM5,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

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