Client Operation Support Bilingual in Mandarin

2 weeks ago

Kuala Lumpur, Malaysia Wonders Full time

**About Us**:
Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

**Summary**:
We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

**Duties and responsibilities**:

- Provide professional customer support to drive revenue and increase profitability for our clients business
- Ensure client satisfaction with our product and services
- Address clients' concerns effectively through various communication channels
- Establish a trusted strategic advisor relationship with our clients
- Maintain sustainable relationships with clients through active engagement and open communication
- Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
- Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
- Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
- Promptly follow up with the relevant parties to ensure resolution and customer recovery
- Take orders from Mandarin-speaking customers for our clients

**Qualifications**
- Professional fluency in English
- A quick and willing learner that can master all details of our product and call taking techniques
- Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
- Passion for helping others. Takes great satisfaction in seeing our clients business succeed
- The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
- Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
- An innate motivation to service our clients the best possible way
- Strong work ethic and a can-do attitude
- Has excellent verbal and written communication skills

Pay: From RM50,000.00 per year

Schedule:

- Night shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you require working visa sponsorship to work in Malaysia?
- Do you have experience working the permanent night shift? If so, for how many years?
- Are you able to work on permanent night shift? (9 hours, between 10.30pm - 12pm KL time)

**Language**:

- English (required)
- Mandarin (required)

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