Customer Service Agent

4 weeks ago

Johor Bahru, Malaysia PT. Teknologi Perdana Indonesia Full time

**Our company not only helps connecting taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing, now we have more than 30 million clients all over the world.**

As we are consistently developing on a global stage, we seek for more employees that can help us insure our growth. Now we are looking for a **Customer Service Officer**. This is your chance to work in a modern stable company, **even if you have no experience** **We will teach you everything that you need know about it and will pay for it**.

**You will not accept orders for trips, you will not make cold calls to customers either.** Clients, drivers and passengers, will reach out to you themselves: they will come to the office or will leave a request in our mobile app. **Your task will be to maintain communication with them and help in difficult situations.**

**Why chose us?**
- payment without delays and binding to a personal sales plan, performance bonuses;
- training course form the first day of work;
- 5 day working week, day shifts only: 09.00am-18.00pm;
- trial period to decide if this job is for you or not;
- compact office, where everyone has their own work station;
- everything digitized: our own CRM system, corporate news portal and messenger;
- we will help you improve your level of communication with clients;
- possible professional growth.

**What you will do**:

- communication with drivers, helping them with registration, and current travel issues;
- resolving issues and claims of our passengers;
- work with violations of the rules of service;
- presenting our drivers and passengers with an offer of new conditions and promotions by outgoing calls;
- carrying out promotions, such as distribution of advertising products, installation of advertising banners and structures in the city;
- conclusion of agreements with cafes and shops for the placement of advertising.

We are looking for an active and sociable colleague who is not afraid of non-standard situations, knows how to handle objections and complaints, sees themselves in working with people and in a small, calm team and is ready for multitasking.

**Salary**: From RM3,500.00 per month

Application Question(s):

- Notice period?
- What is your current English level?
- Are you currently living in Johor Bahru?

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