Specialist, Order Management
10 hours ago
Job Description Summary
Who We Are
Purpose : The Customer Service Executive will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives deliver high level of service & performance.
**Main Responsibilities**
- Execute and manage order processing transactions accurately and promptly, including Field Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries/complaints.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
- Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
- Achieve Key Performance Indicators (KPI's)
- Support cost reduction and/ or process improvement initiatives.
- Ensure processes and executions are in compliance
- Comply with all ISO 13485 requirements and BD policies.
- Processes instrument repair requests.
- Maintains billing and shipping logs, and provide weekly/monthly reports of same.
- Perform any other tasks assigned.
**Job Requirements**
- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
- ** Fresh graduate is welcomed.**:
- Highly customer & business oriented.
- Excellent analytical, interpersonal & communication skills.
- A good team player with ability to work cross culture.
- Fluent in English. Knowledge of other Asian languages an added asset
**Culture and Benefits**
Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.
**How To Apply**
MYS Kuala Lumpur - Jalan KerinchiAdditional Locations
Work Shift
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