Customer Service Executive

2 months ago


Petaling Jaya, Malaysia Agensi Pekerjaan EMCO Executives Full time

Provide primarily customer service-based phone support to client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end to end experience for all customers is at a high level of customer satisfaction.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus

Expected Start Date: 09/15/2023



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