Team Lead- Japanese Speaker
5 months ago
**Responsibilities**:
**Enquiries Management**
- Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.
- Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
- Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices
Escalate all inquiries without predefined answers according to defined processes.
- Other duties and special projects that are assigned by management (experience related)
- Utilize computer technology to handle high volume of enquires.
- Communicate with internal/external business partners and stakeholders.
**Create, Promote and Maintain Operational Excellence**
- Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
- Maintain and improve Lilly product knowledge and material dispatch workflow.
- Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.
**Ensure compliance in daily operations.**
- Comply with any preventive and corrective actions.
- Cooperate for investigations, monitoring and audits
**Requirement**
- **Business or fluent level in Japanese and business level in English (verbal and written)**:
- Bachelor’s degree or equivalent
- Possess the necessary skills and experience in the call center/customer service industry to succeed in these positions.
Pay: RM8,000.00 - RM10,000.00 per month
Application Question(s):
- Are you able to speak fluently in Japanese language?
**Language**:
- Native or Local Japanese (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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