Banking Customer Service Representative
4 weeks ago
**Requirements**:
- Minimum 1 years’ **experience in a BANKING customer service** environment
- Strong banking knowledge is an added advantage
- **MUST BE **Fluency in English and Mandarin languages (Spoke & Written)(mandatory)
- Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice
**Job Scope**:
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through bank’s Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
- Respond to customers’ queries and concerns with the aim of achieving first call resolution
- Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM5,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Fixed shift
- Monday to Friday
**Experience**:
- Banking customer service: 1 year (required)
**Language**:
- Mandarin (required)
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