Assistant Manager, Operation Resource Management

6 months ago


Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:

- Senior Manager, Operation Resources Management

**Role Purpose**:

- Responsible for managing operations in regard to ADS contract management, ADS staff incentives (Key Performance Incentive KPI), Productivity Incentive (PI), Roster Incentive (RI), Last Minute Upgrade (LMU), and Excess Baggage Incentives (EBI), and Managing Station Manpower Deployment at Peninsular Malaysia.

**Key Accountability**:

- Draft Management Paper from contract renewal, contract review, addendum, and Letter of Award to Supplier.
- Manage Contract (issuance of vendor performance report based on operation monthly report)and Service Level Agreement management including issuing non-compliance penalties to supplier
- Manage Manpower deployment at Ramp, Baggage, AIC, catering, and stations and ensure cost does not exceed the contract value.
- Responsible to ensure all the contract is current and not excced the contract value and current the total contract value under her areas is RM 100mil/ per annum.
- Responsible for ADS Key Performance, Productivity, Roster, Last Minute Upgrade, and Excess baggage date submission to payroll on monthly basis
- Responsible for ensuring station manpower deployment meets the operation work demand and the station can meet the performance target.
- Coordinate with MAHB Security on vendor Airport Passes, PDRM on approval for e-vetting and KDN for immigration letter correspondence.
- Responsible for Business Continuity Program for vendor in the event disruption accrue at Klia and Station

**Qualifications & Working Experience**:

- Bachelor's degree at least a recognized university or institutional degree in project management, operation or equivalent at least 3 years of experience in contract management, operation and IT industry, or any managerial position
- Diploma at least a recognized university or institutional diploma in project management, operation or equivalent at least 5 years of experience in contract management, operation and IT industry, or any managerial position

**Skill & Knowledge**:

- People Skills, working well with customers & stakeholders, initiatives in implementing staff and operational productivity and sustainability programs.
- Ability to manage resources effectively.
- Excellent Contract and SLA management to ensure target KPI is delivered
- Management of inventory par levels, depletion rate and date & pilferage/waste

**Key Challenges**:

- Managing approved financial, operating, capital, and manpower budgets and close monitoring of P&L monthly in the face of escalating raw materials and manpower costs, driving performance-based culture working hand-in-hand to meeting KPIs and always thinking ahead of potential challenges in an ever-changing environment. Operational audits conducted by customers and authorities. As well as to serve in a leadership role in all matters related to operation and resource deployment.



  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Assistant Manager, Operation Resource Management **Reports To**: - Senior Manager, Operation Resources Management **Role Purpose**: - Responsible for managing operations in regard to ADS contract management, ADS staff incentives (Key Performance Incentive KPI), Productivity Incentive (PI), Roster Incentive (RI), Last Minute Upgrade...


  • Kuala Lumpur, Malaysia Warisan TC Management Services Sdn Bhd Full time

    **Job Summary** **Recruitment** (Local and Oversea Companies) - Handle the recruitment process by posting job openings, screening resumes, and scheduling interviews - Coordinate pre-employment background checks and verification procedures. - Prepare offer letters, employment contracts, and new hire orientation materials. **HR Policy Compliance** - Develop,...


  • Kuala Lumpur, Malaysia KKV Operation Management Sdn Bhd Full time

    Responsible for employee onboarding process, offboarding process, probationary review - Responsible for employment contract drafting and management - Handle employee personnel file - Responsible for employees’ attendance management, track, analysis and handle attendance issues. - Responsible for payroll and employee benefits calculations. - Responsible for...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24165434 **Job Category** Human Resources **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the daily activities of the Human Resource Office including...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24025695 **Job Category** Human Resources **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24103696 **Job Category** Human Resources **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the daily activities of the Human...

  • Project Manager

    6 months ago


    Kuala Lumpur, Malaysia Resource Solutions Full time

    Are you ready to take your career to the next level? Resource Solutions is a global leader in recruitment & consultancy solutions, helping some of the world’s leading companies recruit the talent they need to scale and grow responsibly. We offer our people incredible career opportunities as well as an inclusive culture, flexible working If you are...


  • Kuala Lumpur, Malaysia SA PUNCAK MANAGEMENT SDN BHD Full time

    **Responsibilities**: - Managing and controlling customer collections and credit exposures, supervising the daily collections of factored receivables, and managing the closings for factoring facilities. - Monitoring and ensure the accuracy of the factored invoice and disbursement or refund according to the facilities’ agreement. - Monitoring loan /...


  • Kuala Lumpur, Malaysia Hilton Full time

    Human Resources Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24107702 **Job Category** Human Resources **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support...

  • Assistant Manager

    6 months ago


    Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Human Resources is responsible to assist in the smooth and efficient running of the Human Resources Division,...


  • Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Kuala Lumpur, Malaysia Geno Management Full time

    **Hiring of HR Specialist for regional APAC office.** **Salary Range : RM 3,000 - RM 6,000 (depend on experiences and qualification)** **Location : Bangsar South, KL** **Working Hours : Monday - Friday** **Job responsibility**: - Handle end-to-end processes of employee lifecycle from recruitment, hiring, onboarding, confirmation, and exit procedures. -...


  • Kuala Lumpur, Malaysia MALAYAN UNITED MANAGEMENT SDN BHD Full time

    JOB RESPONSIBILITIES - Accountable in reviewing and implementing HR policies & procedures and supervise both compliances and effectiveness and ensure align with the company policy. - Responsible in developing and implementing and oversee the overall performance management systems & function, including the identification of appropriate performance criteria...


  • Kuala Lumpur, Malaysia MALAYAN UNITED MANAGEMENT SDN BHD Full time

    JOB RESPONSIBILITIES - Responsible to lead, support or oversee and regulate the entire spectrum of Human Resource which includes Manpower Planning, Talent Acquisitions, Learning & Development, Compensation & Benefits, Performance Management, Payroll administration, Employee Relations and Industrial Relations to ensure the progress and development of the...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** As part of the Global Markets Operations strategic model, HSBC have created a global centre for Operations in Kuala Lumpur, Malaysia and Manila, Philippines. The centre supports multiple products and legal entities, supporting business critical functions whilst their partners in the onshore hubs concentrate on functions...


  • Kuala Lumpur, Malaysia NSK GROCER (KL) SDN BHD Full time

    A Human Resources (HR) Officer is responsible for managing every aspect of the employment process, including orientation and training new staff members. They also assist with payroll management, so employees receive their paychecks on time. - HR (Human Resources) department is a group who is responsible for managing the employee life cycle (i.e., recruiting,...

  • Project Manager

    7 months ago


    Kuala Lumpur, Malaysia Resource Solutions Full time

    Do you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work-life balance? Or maybe you just want to be part of the team transforming the way businesses find...

  • Project Manager

    6 months ago


    Kuala Lumpur, Malaysia Resource Solutions Full time

    Do you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work-life balance? Or maybe you just want to be part of the team transforming the way businesses find...

  • Operation Executive

    6 months ago


    Kuala Lumpur, Malaysia Rainmakers Property Management Sdn Bhd Full time

    An operations executive is a professional who looks after the day-to-day operations of our client's property. You are playing a key role in our team and oversee various tasks of the company. Often, operations executives are responsible for bringing betterment in productivity and efficiency by implementing effective organizational procedures. Roles and...