![Wyndham Grand Bangsar Kuala Lumpur](https://media.trabajo.org/img/noimg.jpg)
Telephone Operator
1 week ago
**Job Purpose**
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
**Reporting Lines**Key Interactions**
**Internally**
- Catering Sales
- Engineering
- Finance
- F&B
- Housekeeping
- IT
- Kitchen
- Purchasing
- Reservations
- Sales & Marketing
- Security
- Talent & Culture
**Externally**
- Guests
- Visitors
- Suppliers
- Vendors
**Primary Responsibilities**
**Operation**
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hotel Standards
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Bill call costs
- Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Page staff member when requested
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
**Other Responsibilities**
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
him
**Main Complexity/Critical issues in the Job**
Maintain highest standards and quality of services in Telecommunications operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
**Span of Control**
**Nature**
**Amount**
Budget responsibilities
Not Applicable
Revenue responsibilities
Not Applicable
Headcount
Not Applicable
**Profile**
**Knowledge and Experience**
- Secondary / High school education
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bangsar: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Basic Local languages (English & Bahasa) (required)
Expected Start Date: 07/15/2024
-
Mortgage Officer
2 weeks ago
Bangsar, Malaysia My Fin Resources Sdn Bhd Full time**Job Highlights**: - Career Advancement + Training Provided - Work-Life Balance working environment. - Competitive Salary + Productivity Bonus **Company Overview**: We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and...
-
Front Desk Admin
4 days ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full time**Position: Front Desk Admin - Receptionist** **Tenure: 3 months Contract** **Salary: RM 1600 to RM 1800** **Location: Bangsar** **Working Hour: Standard** - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs visitors...
-
Front Desk Officer
5 days ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full time**Position: Front Desk officer - Receptionist** **Tenure: 3 months Contract** **Salary: RM 1600 to RM 1800** **Location: Bangsar** **Working Hour: Standard** - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs...
-
Technical Officer Customer Service
5 days ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full timePerform task as a CALL CENTER, NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days. - Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance. - Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third...
-
Contact Centre Kl
2 months ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...
-
Contact Centre Kl
2 days ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...
-
Front Desk
1 week ago
Bangsar, Malaysia Serviced Apartment Sdn BHd Full time**Title : Front Dest/Guest Service** Location : Bangsar Working Hours & day : 6 days - rotational shift 24 hours ( 7 working hours/day) Salary :Basic: - RM2300-RM2500 + attendance allowance +food allowance -250.00 Nature of Business :Established international services apartment Process all guest check-ins, check-outs, room assignments, and room...
-
Technical Officer Customer Service
2 weeks ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full timePerform task as a CALL CENTER, NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days. Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance. Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party...
-
Contact Centre Kl
1 week ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full timeJob Details: Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. Responsible to ensure customer's satisfaction in...
-
Customer Service
2 months ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**Responsibilities** - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...
-
Front Desk Officer
2 weeks ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full timePosition: Front Desk officer - ReceptionistTenure: 3 months ContractSalary: RM 1600 to RM 1800Location: BangsarWorking Hour: Standard Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and...
-
Front Desk Admin
2 weeks ago
Bangsar, Malaysia EPS Ventures Sdn Bhd Full time**Position: Front Desk Admin Receptionist**Tenure: 3 months ContractSalary: RM 1600 to RM 1800Location: BangsarWorking Hour: Standard Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and...
-
Customer Service
5 days ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full time**Responsibilities** - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...
-
Front Desk
2 weeks ago
Bangsar, Malaysia Serviced Apartment Sdn BHd Full timeTitle : Front Dest/Guest ServiceLocation : BangsarWorking Hours & day : 6 days - rotational shift 24 hours ( 7 working hours/day)Salary :Basic: RM2300-RM2500 + attendance allowance +food allowanceNature of Business :Established international services apartmentProcess all guest check-ins, check-outs, room assignments, and room change/late check-out...
-
Customer Service Agent
2 weeks ago
Bangsar, Malaysia CXL Executive Sdn Bhd Full time**POSITION TITLE**:Customer Service Agent (Kuala Lumpur) **CONTRACT DURATION: 6** Months **SALARY**:Up till RM2,500 / Per Month **WORK LOCATION**: Jalan Pantai Baharu, 59100. Kuala Lumpur. **WORKING HOURS**:Monday - Sunday | 08:00AM - 10:00PM (Rotational Shift - 2 Days Off / Per Week) **JOB DESCRIPTION** **KEY ACCOUNTABILITIES**: - Responsible to...
-
Front Desk Officer/ Receptionist
3 weeks ago
Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time**Position: Front Desk officer - Receptionist** **Tenure: 3 months Contract** **Salary: RM 1600 to RM 1800** **Location: Bangsar** **Working Hour: Standard** - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs...
-
Receptionist (Immediate Hiring)
5 days ago
Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time**Position: Front Desk officer - Receptionist** **Tenure: 3 months Contract** **Salary: RM 1600 to RM 1800** **Location: Bangsar** **Working Hour: Standard** - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs...
-
Customer Service
1 week ago
Bangsar, Malaysia 1Millennium International Sdn Bhd Full timeResponsibilities Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. Responsible to ensure customer's...
-
Duty Manager
3 weeks ago
Bangsar South, Malaysia UOA Hospitality Full timeTHE JOBSCOPE - Be visible in the hotel lobby and other public areas - Assist the Front Office Manager with the management and support of daily Front Office Operations - Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded - Handle guest requests, enquiries, and complaints promptly - Handle any...
-
IT Service Desk Analyst
1 week ago
Bangsar South, Malaysia JAC Malaysia Full timeResponsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...