Customer Support

2 weeks ago


Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Customer Support - Network Inbound

**Intake**:4th December 2023

**Industry**: Telecommunication

**Employment Type**: 6-Months Contract (Renewable based on performance)

**Working Location**: Bandar Sunway, Selangor

**Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public holidays (earliest shift at 8 AM, last shift ends at 12 AM)

**Monthly Salary**:

- Basic: RM 2,500 - RM 3,300 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (Only applicable for Mandarin speaker)
- Overtime

**Job Descriptions**:

- Professionally and accurately handling customers' network-related inquiries, requests, and complaints, via inbound calls.
- Maximize opportunities to upsell or cross-sell company products and services in accordance with the guidelines given.
- Manage customers’ complaints end to end and liaise with other departments to ensure the issues are resolved, as soon as possible and to update the customers on the status.
- Update customers on the latest promotions, products, and services.
- Schedule, assign, or act on any required customer follow-up in accordance with call center guidelines.
- Keep confidential records and financial information private and secure.

**Job Requirements**:

- SPM/Diploma/Bachelor Degree in any field.
- **Excellent communication skills in English and Bahasa Melayu.**:

- **2 years of call centre/contact center work experience, preferably inbound calls.**:

- **Must be able to work on rotational shifts including weekends and Public Holidays.**:

- Fully vaccinated for Covid-19.

**Tag: nfh/plp/18112023**

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to start work immediately?

**Experience**:

- Call Center: 2 years (required)


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