Front Office Manager

6 days ago


Bayan Lepas, Malaysia LIFEWORK HR SERVICES SDN BHD Full time

Job Description To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard Main Duties & Responsibilities: Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. Personally welcomes VIPs upon arrival. Ensures arrivals and arrangements upon departure are properly executed. Approves rebates within the amount parameters as specified by the hotel’s policies & procedures. Ensures a strict room key control system is implemented at the Front Desk. Ensures the correct implementation of all cash-handling procedures. Ensures rooms are allocated in accordance with guest requirements and business needs. Coordinates the preparation of VIP amenities. Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements. Works together with the Revenue Manager and E-Distribution Manager to control room inventory. Ensures all check-in/out procedures are implemented in accordance with established standards. Ensures the policies & procedures on rebates, foreign currency exchange, credit card, paid out, refund and no shows are adhered to. Calls long staying guests to offer assistance and check satisfaction. Ensures implementation of SOP and all policies & procedures related to the department. Maintains logbook. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. Assists in the operation as necessary. Communicates to the team and follows up effectively on Medallia feedback. Requirements: Minimum 5 years of relevant experience Takes pride in being a hotelier. Fully understands room operations and front desk operations. Fluent in English & Mandarin Has strong interpersonal skills Can lead a team Working location: Jalan Argyll, 10050 George Town, Pulau Pinang
Lifework aimed to achieve a leading market position in the provision of professional and executive recruitment in sectors such as finance, accounting, material management and purchasing, office administration, sales and marketing, human resources, engineering and production, logistics and information technology.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



  • Bayan Baru, Malaysia Hotel Seri Malaysia Bayan Baru Pulau Pinang Full time

    Front Office Assistants **perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations**. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail. **Salary**: RM1,500.00 - RM2,000.00 per...


  • Bayan Baru, Malaysia Hotel Seri Malaysia Bayan Baru Pulau Pinang Full time

    Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.Salary: RM1, RM2,000.00 per monthBenefits: Health insuranceSchedule:...

  • Security Officer

    2 weeks ago


    Bayan Lepas, Malaysia SAM Engineering & Equipment (M) Bhd Full time

    **Roles and responsibilities**: **General Safety Management** - Responsible to protect employee safety at workplace and company asset from theft, damages caused by sabotage, fire, water or other effect through carry out daily security task strictly according to SOP. - Ensure gates and doors are always locked and accessible to authorized personnel only. -...


  • Bayan Lepas, Malaysia Wessteck Multimedia Sdn.Bhd. Full time

    We are looking for a innovative CTO for a business partner to lead our new tech startup team and drive the development and implementation of the project successful. Open for local malaysian, Penang area. Wessteck Multimedia Sdn. Bhd. is a software developer company establish since 1998 base in Penang island. Developing Web Content Management System (CMS),...


  • Bayan Lepas, Malaysia Amari Spice Penang Full time

    Welcome guests and promptly attend to tables. - Serve food and beverages to guests making recommendations if needed. - Share your menu knowledge to assist guests with questions and special requests. - Record transactions in the system correctly and timely. - Check-in with guests to assure satisfaction with each course and beverage. - Clean tables, complete...

  • Front Desk Officer

    2 weeks ago


    Bayan Lepas, Malaysia Estetika Medispa Sdn Bhd Full time

    Sebagai Seorang "Receptionist"Tugas utama anda adalah untuk melayan pelanggan yang datang ke Spa.Anda akan menerangkan kepada pelanggan promosi promosi Estika Medispa, dan mengingatkan kepada mereka waktu rawatan mereka.Anda juga perlu menghantar laporan jualan kepada HQ pada setiap hari.Kami mengalu-alukan pekerja yang ingin menambah ilmu pengetahuan dan...

  • Sales Manager

    3 weeks ago


    Bayan Lepas, Malaysia BRISTOL TECHNOLOGIES SDN BHD Full time

    Sales manager is responsible for managing a team of salespeople. They oversee the day-to-day operations of their department, ensuring that everyone is working towards the same goals and objectives. Will also be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with marketing team on lead...

  • Assistant Manager

    4 weeks ago


    Bayan Lepas, Malaysia B BRAUN MEDICAL INDUSTRIES SDN. BHD Full time

    Operational Excellence: Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and/ or higher degree of policy interpretation. Provides timely, accurate and value-adding answers to all HR-related local or regional queries from employees...

  • Guest Service Officer

    3 weeks ago


    Bayan Lepas, Malaysia Citytro Sdn Bhd Full time

    Responsible for a guest’s comfortable stay right from the hotel booking/check-in to check-out - Ready to offer assistance to hotel guests - Responsible for front desk duties such as check-in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment...

  • Guest Service Officer

    2 weeks ago


    Bayan Lepas, Malaysia Citytro Sdn Bhd Full time

    Responsible for a guest's comfortable stay right from the hotel booking/check-in to check-out Ready to offer assistance to hotel guestsResponsible for front desk duties such as check in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment facilities...


  • Bayan Lepas, Malaysia KD Trainer Full time

    Key Responsibilities: **Reception Duties**: - Greet and welcome clients, visitors, and guests in a friendly and professional manner. - Manage the front desk area, ensuring it is tidy and presentable at all times. - Schedule and confirm appointments, classes, and meetings. **Administrative Support**: - Assist with day-to-day administrative tasks, including...

  • Guest Service Officer

    2 months ago


    Bayan Lepas, Malaysia Plaza Premium Group Full time

    To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter. - To assist guests/passengers with their luggage on entry and exit at the lounge. - To page for flight departure for contracted airlines. - To carry out meet and greet services whenever instructed by Supervisors or Manager. - To do periodical...


  • Bayan Lepas, Malaysia Amari Spice Penang Full time

    Welcome guests and promptly attend to tables. Serve food and beverages to guests making recommendations if needed. Share your menu knowledge to assist guests with questions and special requests. Record transactions in the system correctly and timely. Checkin with guests to assure satisfaction with each course and beverage. Clean tables, complete closing...

  • Guest Service Officer

    2 months ago


    Bayan Lepas, Malaysia Plaza Premium Group Full time

    To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter. - To assist guests/passengers with their luggage on entry and exit at the lounge. - To page for flight departure for contracted airlines. - To carry out meet and greet services whenever instructed by Supervisors or Manager. - To do periodical...


  • Bayan Lepas, Malaysia Alfresco Delight Sdn. Bhd. Full time

    **Job Summary**: This role requires exceptional leadership skills, a strong customer service mindset, and the ability to foster a positive and efficient team environment. **Responsibilities ;** Front of House Team Management: - Supervise and provide guidance to the front of house team, including cashiers, stewards, and bartenders. - Schedule and allocate...


  • Bayan Lepas, Malaysia iNETest Malaysia Sdn Bhd Full time

    **Duties and Responsibilities**: - Provide administrative support to General Manager - Coordinate flight bookings & hotel booking - Organizing and storing paperwork, documents and computer-based information including data management and filing - Coordinate on office activities & events - Organize meetings and take minutes of meetings - Liaise with vendors...


  • Bayan Lepas, Malaysia iNETest Malaysia Sdn Bhd Full time

    **Duties and Responsibilities**: - Provide administrative support to General Manager - Coordinate flight bookings & hotel booking - Organizing and storing paperwork, documents and computer-based information including data management and filing - Coordinate on office activities & events - Organize meetings and take minutes of meetings - Liaise with vendors...


  • Bayan Lepas, Malaysia Spinelief Wellness Sdn Bhd Full time

    Handling Customer Enquiry - Follow Up Customer Enquiry by text and calling - Providing Aftersales Service and Nutrition Advise for Customer - Maintaining Customer Relationship - Creating Content and Assisting in Production Shooting from time to time - Conducting Live Session - Any adminstrative work upon request **; Requirements**: - Able to communicate...

  • Restaurant Manager

    3 weeks ago


    Bayan Lepas, Malaysia KyoChon Sdn.Bhd Full time

    Your principal role is to ensure that the restaurant operates efficiently and profitably while maintaining KYOCHON’s reputation and ethos. Without being exhaustive, here are some of the responsibilities which you are expected to undertake: **Business activities**: - Assist in analysing and planning restaurant sales levels and profitability. - Preparing...

  • Office Admin

    2 weeks ago


    Bayan Lepas, Malaysia Indesign Engineerings Sdn Bhd Full time

    **Responsibilities**: - Report to management team - Compile and prepare daily reports, minutes of meeting, etc - Provide admin duties and clerical supports to site personnel - Liaise closely with main office staff for the procurement of necessary materials - To verify & match the D/O - Ensure proper preservation, keeping site records and maintain proper...