Rooms Controller

3 weeks ago


George Town, Malaysia Marriott International, Inc Full time

**Job Number** 24016082

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.


  • Controller-rooms

    2 weeks ago


    George Town, Penang, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** **ประเภทของงาน** Rooms & Guest Services Operations**สถานที่** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia ดูบนแผนที่**ตารางการทํางาน**...

  • Controller-rooms

    3 weeks ago


    George Town, Malaysia Marriott International, Inc Full time

    **채용 번호** 24016082 **작업 카테고리** Rooms & Guest Services Operations **위치** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 지도에서 보기 **스케줄** Full-Time **원격 위치입니까?** N **근무지 변경?** N **직책 유형** Non-Management - 메리어트는 기회 균등 고용주입니다....

  • Controller-rooms

    2 weeks ago


    George Town, Penang, Malaysia Marriott International, Inc Full time

    **채용 번호** **작업 카테고리** Rooms & Guest Services Operations**위치** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 지도에서 보기**스케줄** Full-Time**원격 위치입니까?** N**근무지 변경?** N**직책 유형** Non-Management- 메리어트는 기회 균등 고용주입니다. 저희는...

  • Controller-rooms

    3 weeks ago


    George Town, Malaysia Marriott International, Inc Full time

    **Numer oferty** 24016082 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest pracodawcą...

  • Controller-rooms

    2 weeks ago


    George Town, Penang, Malaysia Marriott International, Inc Full time

    **Numer oferty** **Kategoria oferty pracy** Rooms & Guest Services Operations**Lokalizacja** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia ZOBACZ NA MAPIE**Harmonogram** Full-Time**Zdalna lokalizacja?** N**Przeprowadzka?** N**Rodzaj stanowiska** Non-Management- Marriott International jest pracodawcą zapewniającym równe...

  • Control Room Operator

    2 weeks ago


    George Town, Penang, Malaysia SBM Offshore Full time

    Req Id:12483Job Family:Operations - ProductionLocation:Georgetown, GYOur Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.Our Profile. We design, build, install and operate offshore floating facilities for the offshore energy...

  • Control Room Operator

    3 weeks ago


    George Town, Malaysia SBM Offshore Full time

    **Req Id**:12483**Job Family**:Operations - Production**Location**:Georgetown, GY**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating facilities for the...


  • George Town, Penang, Malaysia TTM Technologies - North America Full time

    TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board ManufacturerAbout TTMTTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced...


  • George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...

  • Front Office Manager

    3 weeks ago


    George Town, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...


  • George Town, Malaysia Manhattan Group Full time

    **Career Opportunity: F&B Manager for a Premier 1000+ Room Property in a Capital City of South East Asia** Are you a dynamic and experienced F&B professional looking to make your mark in the heart of a vibrant South East Asian capital? We are seeking a highly skilled and motivated individual to join our esteemed team as the F&B Manager for an iconic 1000+...


  • George Town, Malaysia Manhattan Group Full time

    **Career Opportunity: F&B Manager for a Premier 1000+ Room Property in a Capital City of South East Asia** Are you a dynamic and experienced F&B professional looking to make your mark in the heart of a vibrant South East Asian capital? We are seeking a highly skilled and motivated individual to join our esteemed team as the F&B Manager for an iconic 1000+...

  • Service Manager

    2 weeks ago


    George Town, Malaysia Salient Glory City Sdn Bhd Full time

    Trains new guest services department personnel. - Answers inquiry regarding rates and availability. - Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities. - Maintains a detailed knowledge about the hotel's services and hours of operations. - Display a pro-active and leading role in...


  • George Town, Malaysia The Prestige Hotel Full time

    Audit and reconcile daily room revenue report - Audit and reconcile daily F&B revenue checklist - Audit and reconcile other revenue such as telephone, transportation and laundry - Reconcile and monitor all commissions - Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs - Controls dockets used in all outlets,...


  • George Town, Malaysia Coach Malaysia Sdn Bhd Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. **Primary Purpose**: This position will provide inventory management analysis and support Store Manager to...

  • Front Office Manager

    2 weeks ago


    George Town, Penang, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_- Main Duties & Responsibilities:_ Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. Personally...


  • George Town, Penang, Malaysia Manhattan Group Full time

    Career Opportunity: F&B Manager for a Premier 1000+ Room Property in a Capital City of South East AsiaAre you a dynamic and experienced F&B professional looking to make your mark in the heart of a vibrant South East Asian capital? We are seeking a highly skilled and motivated individual to join our esteemed team as the F&B Manager for an iconic 1000+ room...

  • E Commerce

    2 weeks ago


    George Town, Penang, Malaysia Rainbow Paradise Beach Resort Full time

    Sells hotel rooms and make reservations according to rooms availability, according to the appropriate Corporate Rates that are applicable to Companies or Travel Agents. To take reservations by phone, fax, or any other form of communications and make the reservations or amendments according to the Reservation Procedure. To follow up on billing letters and...

  • Duty Manager

    3 weeks ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Job Summary**: - To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards **Main Duties & Responsibilities**: - Ensures implementation of SOP and all policies & procedures related to the department. - Ensures all guest requests and complaints are handled...

  • Pastry Demi Chef

    3 weeks ago


    George Town, Malaysia Macalister Mansion Full time

    **JOB SCOPE**: Prepares and cooks food according to standard procedures, recipe cards, photographs and given instructions. Assists the pastry chef in training associate, participates in product development and in controlling the smooth operation of the pastry kitchen. Prepares and cooks food in all areas of the pastry kitchen as and when...