Customer Service Executive

2 days ago


Bangsar, Malaysia Hiredly X Full time

Focus Market: Hong Kong

Location: Bangsar, KL

以下是你的职责概述:
- 接听热线,邮件回复
- 有效的为用户提供解决方案
- 每工作8小时休息1小时(轮班制,包括晚班)
- 免费专业培训, 体验国际公司工作环境

应聘条件:
- 1-3年客户服务或相关职位经验,欢迎应届毕业生
- (SPM/'O' Levels)学历水平皆可
- 精通粤语、中文(繁体)和英语
- 熟练MS Office、Word和Excel
- 工作5天休息2天;可接受轮班制
- 额外夜班津贴 (5pm-2am)
- 只限马来西亚公民
- Job Description:

- Collaborating with both internal and external stakeholders to ensure smooth daily operations, improve workflow efficiency, and identify opportunities for process enhancements.
- Precisely documenting and categorizing interactions and issues in the designated systems.
- Taking responsibility for meeting individual Key Performance Indicators (KPIs) as well as team goals.
- Undertaking ad-hoc tasks and projects as assigned.

**Requirements**:

- 1-3 years of working experience in customer service or any relevant position
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- Proficient in Mandarin (Written & Verbal) & Cantonese (Verbal), English (Verbal)
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends & public holidays) - 5 days per week
- Night shift (Remote Working)
- Open to Malaysian only

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you open to work rotational shift ?

**Language**:

- Mandarin (required)
- Cantonese (required)


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