Customer Service Team Lead

Position: Team lead - Customer Service - Mandarin Speaker Location: Georgetown, Penang Salary Range: RM5,500 - RM6,500 Language: Mandarin, Specialization: At least 1year Team Lead and Customer Service experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Provide mentorship, guidance, and career development to...

**Responsibilities**: - Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical. - Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

**Qualifications**: **Minimum requirements**: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user...

**Qualifications**: **Minimum requirements**: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user...

Job Title: Customer Service Specialist Company Background: Dorkei Kualiti (M) Sdn Bhd is a leading supplier of high-quality mould base and hot runner systems. With our expertise and commitment to excellence, we have built a strong reputation in the industry for delivering superior products and exceptional customer service. As we continue to expand our...

*Responsibilities* - Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for post manual review to evaluate it as potential fraud, and instantly share fraud trend to fraud strategy team. - Strictly following chargeback operation standard SOP and requirement to handle representment case. - Ability to guide the team on...

**Inspiring my team to deliver great service to our customers through**: - Role modelling exceptional service and coaching my team to do the same - Achieving great standards on my department - Being friendly, listening and responding to customers’ needs in a timely manner - Maintaining service standards across my department which reflect the trading...

Our client is looking for an experienced Team Lead to Provide mentorship, guidance, and career development to members of their team. He is to lead a: high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Qualifications: **Minimum requirements**: - Bachelor Degree preferred - Significant experience in a complex fast paced environment - Minimum 2 years of prior relevant people management experience - Strategic thinker with strong analytical and creative problem-solving skills - Excellent written and verbal communication skills - Passion for ensuring an...

Qualifications: **Minimum requirements**: - Bachelor Degree preferred. - Language proficiency in **Mandarin **and **English** is mandatory. - Significant experience in a complex fast paced environment - Minimum 2 years of prior relevant people management experience - Strategic thinker with strong analytical and creative problem-solving skills - Excellent...

Qualifications: **Minimum requirements**: - Bachelor Degree preferred. - Language proficiency in **Mandarin **and **English** is mandatory. - Significant experience in a complex fast paced environment - Minimum 2 years of prior relevant people management experience - Strategic thinker with strong analytical and creative problem-solving skills - Excellent...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Team Leader Team lead operation operation team leader OPERATIONS TEAM LEADER Team leader BPO Must be fluent in speaking both Mandarin and English mandarin...

**Position Title: Social Media Team Lead** **Responsibilities**: - Develop and implement a comprehensive social media strategy aligned with the client’s business goals. - Monitor campaign performance, analyze results, and adjust strategies to achieve maximum ROI. - Stay up-to-date with industry trends and incorporate new tools and techniques to maximize...