Business Management Executive

2 weeks ago


Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems.

Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels.

"Success in management requires learning as fast as the world is changing" - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

**Job Responsibility**:

- Accurately & effectively perform bookkeeping of accounts
- Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point
- Prepare management and business reporting
- Handle customer account renewal, invoicing & follow up
- Develop deep knowledge about Softinn software (training will be given)
- Involve in new product or feature user acceptance testing
- Compile Softinn product knowledge base and user guides
- Conduct Softinn product training for existing customers (Online Training)
- Analyze existing customer account usage & monitor customer retention rate
- Be the first contact person in the office
- Monitor the performance of other departments, and help them to achieve their target
- Be ready for any other office and business administrative tasks that are required

**Job Requirements**:

- Possess at least a Diploma/ Bachelor's Degree in a relevant field or equivalent practical experience
- Minimum 1-2 years of working experience in the customer-facing role or in any of the related field
- Possess fundamental finance & accounting knowledge
- Excellent listening & writing skills, critical thinker with attention to details
- Meticulous, organized, and good at time management
- Ability to build and maintain effective relationships with customers, fostering trust and loyalty
- Excellent in execution & presentation
- Able to think critically and develop creative solutions to problems as they arise
- Required language(s): English, Bahasa Malaysia, Mandarin (plus point)
- Fresh graduates are encouraged to apply

**Not Mandatory but BONUS if**:

- Familiar with the WAVE accounting system
- Familiar with Excel PowerQuery
- Familiar with video editing software
- Understanding of e-commerce
- Knowledge and interest in the travel tech industry

**Report to Work options**:

- Melaka branch Only

**You Should Join if**:

- You are looking for a more casual working culture that encourages creativity
- You believe a good business management exec. helps improve business efficiency and bring smiles to colleagues internally and Softinn users

**You should NOT join if**:

- You don't enjoy learning new skills, new knowledge, and new technology
- You are not an organized & meticulous person
- You hate numbers, figures & reporting work
- You are not passionate about business management & support function roles

**Salary Range**:

- RM 2,500 to RM 3,200

**Employee Benefits**:

- Medical insurance coverage
- Monthly Outings
- Free Flow of Snacks
- Casual dress code
- Monthly Potluck Party
- Production-ready laptop & monitor

**Additional Perks for Your Role**:

- Online training course for Excel Power Query
- Online training course for Excel Pivot Table
- Online training course for accounting system

**Salary**: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ayer Keroh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- customer-facing role: 1 year (preferred)



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