Customer Service Technical Support

2 weeks ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- Good communication skills
- Preferably contact centre working experience background
- Having a good command of the English language due to project nature
- University education or **certificate preferably in IT or a related discipline**:

- Good computer literacy (able to navigate, utilize computer)
- Able to start immediately will be an added advantage.
- Experience in handling **P.O.S system** will be added advantage
- Training will be provided
**Responsibility**
- **Inbound 1st Level Support**:

- To analyze, create and resolve tickets (if applicable).
- To **Troubleshoot** and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. **Password resets, SW configuration,** etc.).
- Transform tickets created by E-Mail or Fax into the Ticket system.
- Follow up on processing status (e. g. Engineer Time of Arrival)
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call
- Requires ability to multitask and handle diverse, complex issues
**Remunerations**
- RM 3000-RM4000* monthly (Basic) - Relevant working experienced
- Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc up to RM1000)*
- Training will be provided
**Working hours**
- 24/ 7 Rotational shift basis with 8 working hour daily
- Morning, Afternoon, Midnight shift
- 5 work days / week
- 2 days off / week
**Location**
- Menara Tokio Marine Life, 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park LRT - 5 minute walking distance)

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:

- Performance bonus
Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):

- What is your Nationality?
- What is your date of birth?
- What is your salary expectation?

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- Technical Support: 1 year (preferred)
- Call Center: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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