Front Office Agent

1 week ago

Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full time

Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:
**1. Guest Services**:

- Welcome guests as they arrive at the hotel.
- Check guests in and out, ensuring a smooth process.
- Provide information about hotel services, facilities, and policies.

**2. Reservation Management**:

- Handle guest reservations, including check-ins, check-outs, and modifications.
- Confirm room availability and assign rooms to guests.

**3. Customer Assistance**:

- Address guest inquiries, requests, and concerns promptly and professionally.
- Provide directions and information about local attractions and services.

**4. Payment Handling**:

- Process guest payments and maintain accurate billing information.
- Handle cash, credit card transactions, and maintain a balanced cash drawer.

**5. Telephone Operations**:

- Answer phone calls, take messages, and provide information to callers.
- Handle guest requests and room service orders via phone.

**6. Front Desk Operations**:

- Keep the front desk area clean and organized.

**7. Concierge Services**:

- Assist guests with restaurant reservations, transportation arrangements, and other concierge services.
- Provide recommendations for local attractions, dining, and entertainment.

**8. Guest Relations**:

- Build positive relationships with guests to enhance their overall experience.
- Handle guest feedback and resolve any issues or complaints.

**9. Security and Safety**:

- Monitor the lobby and entrance area for security purposes.
- Follow hotel safety and security protocols.

**10. Collaborate with Other Departments**:

- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

**11. Shift Handovers**:

- Provide detailed shift reports and updates to the next receptionist on duty.

**12. Technology Proficiency**:

- Use hotel management software for check-ins, check-outs, and reservation management.
- Operate office equipment such as phones, computers, and key card systems.

**Qualifications**:

- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in a hotel or hospitality industry preferred.
- Strong customer service and communication skills.
- Ability to handle stressful situations and resolve conflicts.
- Knowledge of hotel operations and local attractions.
- Familiarity with hotel management software is advantageous.

**Working Conditions**:

- Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

  • Front Office Guest Service Agent

    3 days ago

    Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! Location: Arte Mont Kiara, Kuala Lumpur **Salary**: RM2,800 - RM3,200 Benefits: Meal Allowance Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd...

  • Front Office Guest Service Agent

    2 months ago

    Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! - Location: Arte Mont Kiara, Kuala Lumpur - Salary: RM2,500 - RM3,500 - Benefits: Meal Allowance - Preferably able to speak Chinese Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality...

  • Front Office Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont KiaraLocation: Arte Mont Kiara, Kuala LumpurSalary: RM2,800 - RM3,200Benefits: Meal AllowanceBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd love to hear...

  • Front Office Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara Location: Arte Mont Kiara, Kuala Lumpur Salary: RM2,500 RM3,500 Benefits: Meal Allowance Preferably able to speak ChineseBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for...

  • Front Office Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full time

    Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel.The job description may include the following duties and responsibilities:1.Guest Services: Welcome guests as they arrive at the hotel. Check guests in and out, ensuring a smooth process. Provide information about...

  • Reservations & Front Office Agent - Hyatt Place

    3 weeks ago

    Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

    Summary Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the...

  • Front Desk Agent/night Auditor

    2 weeks ago

    Kuala Lumpur, Malaysia Redac Gateway Hotel Full time

    To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. Responsibilities: Night Auditor: - Performs all audit procedures according to the Hotel policy on a daily basis. - Performs all required audit reports. - Verifies the status of all wake-up call requests and...

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #538664) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #539357) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Front Office Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    Job Description: We are currently seeking an experienced and dynamic Front Office Supervisor to join our exceptional hotel team. As a Front Office Supervisor, you will play a key role in overseeing the front desk operations, ensuring exceptional guest service and efficient daily operations. This is an excellent opportunity for a motivated individual with a...

  • Reservations & Front Office Agent - Hyatt Place

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

    SummaryCome and join us in our journey as we care for people so they can be their best We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the...

  • Front Desk Agent

    2 months ago

    Kuala Lumpur, Malaysia Club Med Full time

    **Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...

  • Guest Service Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #538664)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front...

  • Assistant Front Office Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **PROFILE**: - Minimum SPM or Diploma in Tourism Management. - Minimum 2 years successful track record at a managerial level. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a team player. - Pleasant personality with good...

  • Front Desk Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Club Med Full time

    **Γνωρίζετε το Club Med;**Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #537346) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and...

  • Assistant Front Office Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    PROFILE: Minimum SPM or Diploma in Tourism Management. Minimum 2 years successful track record at a managerial level. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Selfstarter, results oriented and also a team player. Pleasant personality with good organisational skills. Good...

  • Front Office Assistant

    4 weeks ago

    Kuala Lumpur, Malaysia AK Star Sdn BHd Full time

    1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...

  • Front Office Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    To achieve a maximum occupancy and average rate at all times. - To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office. - Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets. - To coordinate closely on room availability with the sales dept. - Adhere to...