Front Office Agent
5 months ago
Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:
**1. Guest Services**:
- Welcome guests as they arrive at the hotel.
- Check guests in and out, ensuring a smooth process.
- Provide information about hotel services, facilities, and policies.
**2. Reservation Management**:
- Handle guest reservations, including check-ins, check-outs, and modifications.
- Confirm room availability and assign rooms to guests.
**3. Customer Assistance**:
- Address guest inquiries, requests, and concerns promptly and professionally.
- Provide directions and information about local attractions and services.
**4. Payment Handling**:
- Process guest payments and maintain accurate billing information.
- Handle cash, credit card transactions, and maintain a balanced cash drawer.
**5. Telephone Operations**:
- Answer phone calls, take messages, and provide information to callers.
- Handle guest requests and room service orders via phone.
**6. Front Desk Operations**:
- Keep the front desk area clean and organized.
**7. Concierge Services**:
- Assist guests with restaurant reservations, transportation arrangements, and other concierge services.
- Provide recommendations for local attractions, dining, and entertainment.
**8. Guest Relations**:
- Build positive relationships with guests to enhance their overall experience.
- Handle guest feedback and resolve any issues or complaints.
**9. Security and Safety**:
- Monitor the lobby and entrance area for security purposes.
- Follow hotel safety and security protocols.
**10. Collaborate with Other Departments**:
- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
**11. Shift Handovers**:
- Provide detailed shift reports and updates to the next receptionist on duty.
**12. Technology Proficiency**:
- Use hotel management software for check-ins, check-outs, and reservation management.
- Operate office equipment such as phones, computers, and key card systems.
**Qualifications**:
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in a hotel or hospitality industry preferred.
- Strong customer service and communication skills.
- Ability to handle stressful situations and resolve conflicts.
- Knowledge of hotel operations and local attractions.
- Familiarity with hotel management software is advantageous.
**Working Conditions**:
- Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
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