Customer Service Assistant
2 weeks ago
**Location**: Bangsar South, Kuala Lumpur
**Responsibilities**:
- Delivering excellent customer care.
- Build up your business acumen while learning to address customer needs.
- Be part of the team that is solving complex problems for the customers.
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- Assist other customer service associates with administrative duties.
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
**Requirements**:
- Preferably Diploma / Bachelor's Degree in any fields or equivalent
- Preferably 1 - 3 years of experience in Customer Service roles or hands-on experience in order management / processing.
- Computing skills; Microsoft Office programs - proficiency in Microsoft Excel, Microsoft Word.
- Comfortable to work under contractual position with benefits provided.
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Early shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- What is your expected salary ?
- When you are available to work ?
**Experience**:
- Order Processing / Management: 1 year (required)
- SAP: 1 year (required)
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