Customer Service Officer

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

To handle inbound, outbound, escalation calls and e-mail correspondence from customers, providing customers with answers to their technical issues, general and product enquiries as well as giving billing information provided by the system.Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization - this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Native Korean - **Requirements** Diploma Minimum 1-year call centre experience Ready and available to work in KL...

**Job Overview** We’re a vibrant beauty, wellness and healthcare company on a high growth trajectory. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer. **Responsibilities** Customer Journey - To handle new customers’ registration - Welcoming customer, serving tea, and ensuring PIC is there to...

**Key Responsibilities**: - Greet clients warmly upon arrival and assist with any initial inquiries, providing a welcoming atmosphere. - Provide detailed information about spa services, treatments, and products offered, tailoring recommendations to client needs and preferences. - Handle payment transactions, process gift vouchers, and manage membership...

SO - MGR, Customer Service Officer, Inbound Servicing Posting Date: 14-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

**Responsibilities**: - Providing excellent customer service to walk-in and call-in customers. - Attending to member and customer’s enquiries, feedback and requests. - Using in-store interactive tools and product promotions to drive sales. - Ensuring that visual merchandising standards are always adhered to. - Handling sales and membership transactions...

Job Descriptions: - Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Maintain the accuracy of all data and verify the same for all customer services. - Build sustainable...

**JOB VACANCY CUSTOMER CARE OFFICER** **COMPANY NAME** : HAP SENG **LOCATION** **:14th Floor, Menara Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur.** **POSITION** **:CUSTOMER CARE OFFICER** **QUALIFICATION**: - Experience 3-5 working experience in customer service - Age 35-40 years old **Job Type**: Contract Contract length: 12 months **Salary**:...

We are eager to add a versatile Customer Relations Officer to join our diverse team at Prince Court Medical Centre Sdn Bhd (Official) in Kuala Lumpur.Growing your career as a Full Time Customer Relations Officer is an awesome opportunity to develop excellent skills.If you are strong in critical thinking, analysis and have the right passion for the job, then...

**Responsibilities**: - Manage large amounts of inbound and outbound calls promptly. - Follow communication 'scripts' when handling different inquiries. - Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. - Take the initiative to upsell products when they arise. - Establish sustainable...

**Responsibilities**: Contact existing and new customers to remind about motor insurance renewal and upsell products. Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. Prepare quotation, explain benefits, and persuade...

Job Description Able to determine the issue for each interaction and assist professionally. Passionate in helping to resolve customer issues and complaint handling. Guide and resolve the issue professionally and efficiently. Assist customers to solve issues by providing the right solution. Respond promptly to customer inquiries to the designated...

Responsibilities Organize the Information Center and Genting Lounge effectively to ensure smooth operations daily Ensure that the Information Center is clean and tidy Ensure wheelchairs and strollers are maintained in a good condition Attend to daily administrative and cashiering work e.g. opening and closing daily sales Ensure that Savings Passport issued...

**Job Summary** **About Us**: HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia. HearLIFE Hearing Care Centre offers...

**Responsibilities**: - Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Respond to customers on timely manner while following standard operating...

Customer service officers are being scouted for an esteemed MNC located in Mid KL What you need to do: Respond to customer queries/ orders on designated communication platforms Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls Employ good customer service and communication skills,...

Able to determine the issue for each interaction and assist professionally. - Passionate in helping to resolve customer issues and complaint handling. - Guide and resolve the issue professionally and efficiently. - Assist customers to solve issues by providing the right solution. - Respond promptly to customer inquiries to the designated resource. - Keep...