Customer Service
1 week ago
Responsible:
- Establish and lead support teams, providing mentorship, guidance, and technical expertise.
- Oversee all aspects of hotline support, web support, and front-facing customer support operations.
- Collaborate with cross-functional teams, including Engineering and Product Management, to ensure timely resolution of customer issues.
- Develop and implement support processes and procedures to improve efficiency and customer satisfaction.
Deliverables:
- Achieve and maintain high levels of customer satisfaction, as measured by customer surveys and feedback.
- Meet or exceed established service level agreements (SLAs) for response and resolution times.Reduce the number of unresolved support tickets and customer complaints by [X]% within [X] months.
- Implement at least [X] new support processes/procedures aimed at improving efficiency and customer satisfaction.
Requirements:
- 5 years of experience in a customer support role, with at least 3 years in a leadership or management position.
- Proven track record of leading and developing high-performing support teams.
- Strong technical skills, with expertise in IT and software a plus.
- Exceptional logic and problem-solving skills and the ability to thrive in a fast-paced environment.
- Experience with ticketing systems and support tools.
- Customer-focused mindset with a passion for delivering exceptional service.
Pay: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Expected Start Date: 07/15/2024
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