Client Service Associate
2 months ago
**JOB REQUIREMENTS**:
- Excellent communication and writing skills in **Mandarin** and **English.**:
- **SPM leavers and fresh graduates** are encouraged to apply.
- Able to work on **rotational shifts.**:
- Prior working experience in the **call service industry** will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
**JOB DESCRIPTION**:
- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
- Maintain a high level of professionalism and effective customer service.
- Ensure all SLAs are met accordingly.
**Job Types**: Full-time, Permanent
Pay: RM3,200.00 - RM4,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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