Sales - Inbound

6 months ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Sales - Inbound

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Sales
- **Job Details**
- Company: Top BPO Malaysia
- Location: Livingston Tower, George Town, Penang
- Shift: 5 working days (Rotational Shift)

**Job Highlights**
- Work Life Balance Environment
- Ongoing training and development opportunities.
- Fun and collaborative work environment.
- Diversified and inclusive culture
- Language Allowance + Night Shift Allowance

**Job Overview**: As a Sales Specialist, you will be responsible for managing the direct marketing, sales, and fulfillment processes for the client's products and services, catering to both existing and prospective customers. Additionally, you will address customer requests for both the client's products and third-party offerings within its customer base through the strategic utilization of both the website and telesales channel.

**Responsibilities**
- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
- Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
- Ensuring innovation and quality in every customer interaction.
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
- Maintaining a comprehensive awareness of the client's strengths in the industry.

**Requirement**
- Minimum of Diploma in any field
- Demonstrated business language fluency in local and regional languages, and fluency for all Advisors in business English
- Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
- Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
- Excellent understanding and knowledge on high technology products and computers and operating systems
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Excellent judgment and decision-making skills

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