Customer Service Leader
2 weeks ago
**Requirements**:
- Min of 5years experience in customer service executive level.
- Diploma / Degree in related field.
- Good command of spoken and written in English
- Possess good interpersonal, communication and customer servicing skills.
- Self-motivated and result driven with initiatives to constantly seek process improvement
- Have basic knowledge on how to use Outlook, Microsoft office Excel
**Responsibilities**:
- Anchor between customer, sales and interdepartment in whole supply chain team
- Ensure OA issued to customer are correct and able to fulfil on time
- OA customer and order receive acknowledgement to customer within KPI timeline
- Ensure to issue pick list, invoice, CN on time and writeoff
- Ensure customer delivery date are accurately maintain in system anytime
- Ensure on time delivery, ship and bill on time
- Provide weekly backlog report to Customer
- Follow up promptly open order with procurement or division for SD provide root caused on all failed delivery
- Provide monthly sales forecast to team lead and weekly review
- Work with Logistic for shipment availability & promptly follow up POD and billing
- Follow up on PO revision from customer
- Ensure communication to customer timely, raise and suggest team lead for any customer issue
**Benefits**:
- Annual Leave
- Medical Leave
Additional Benefits
- 5 Working Days
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