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Sales Support and Order Processing
4 weeks ago
**Job Title: Sales Support and Order Processing Specialist**
**Location**: Glenmarie (Selangor)
**Job Summary**:
**Key Responsibilities**:
1. Ensure the team calendar is updated and handle reporting from various departments.
2. Assist the service department and act as a contact point for retail customer inquiries.
4. Liaise with customers on hardware issues, maintenance, and repairs and assign to service engineers accordingly.
5. Record down all customer requests and log history in Service Max.
6. Maintain the warranty of equipment and advise customers on additional costs incurred.
7. Assign a Service Engineer to troubleshoot and update on team calendar.
8. Issue quotations for repairs and maintenance accordingly to customers.
9. Create a service order in Service Max and key in all details in SAP for invoicing.
10. Monitor spare parts, repairs, and maintenance.
11. Obtain management approval for loan equipment, coordinate with warehouse for delivery, and manage expiration on equipment.
12. Liaise with the warehouse for spare parts assigned to service engineers
13. Liaise with the Warehouse department for transfer of faulty/repaired/loan equipment from/to customers.
14. Liaise with HQ for repairs and other services of faulty equipment.
15. Transfer faulty equipment to the warehouse or headquarters.
16. Closely monitor the existing service contract expiry date and remind the Customer/Service Engineer to renew the contract.
**Job Requirements**:
Bachelor's degree/Diploma
Minimum 3 years of relevant experience in Order Management, Customer Service
Strong interpersonal and communication skills.
Pay: RM4,200.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekend jobs
Supplemental pay types:
- Performance bonus
**Experience**:
- Order Processing: 1 year (preferred)
- Sales Support: 1 year (preferred)
Expected Start Date: 07/01/2024
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