F&b Kiosk Supervisor
3 weeks ago
**Job Position**:
F&B Kiosk Supervisor
You are responsible for the supervision of employees, assigning tasks, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, and ensuring a high level of customer satisfaction
To ensure the seamless running of the Cafe in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability
**GENERAL RESPONSIBILITIES**:
- Respond proactively to prevent customer service situations
Providing leadership which utilises the full potential of the team
Value
Enhance coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Participate in all sales promotions effectively and efficiently
Work with the Owner to grow sales
Regular updates of social media
Actively contributes to new marketing initiatives
Monitor sales targets and analyses weekly profit and loss
Anticipating potential problems and business opportunities
Responsible for controlling wastage and understands the need for portion control
Quality
Ensure health, hygiene and safety policies are adhered to at all times
Ensure all team members are working according to the Company’s core values and that the Company’s Ground Rules are observed at all times.
Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
Learn in detail our full product offering including food and drink.
Keep equipment operating by following operating procedures; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; informing the Owner of any issues
Maintaining and suggesting improvements to the appearance of the store and coffee bar
Inform the Owner of any operational inconsistencies
Maintain a high level of motivation to ensure quality and consistent product
Ordering supplies
Care
Checking in with customers to ensure everything is going well
Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
Report potential safety hazards to the Owner
Report all employee accidents and safety hazards immediately to the Owner
Ensure the facilities are constantly kept clean to acceptable standards. This also applies to the rest of the café; a cleaning rota will be established
Providing food and beverage service.
Packed food and food serving.
Preparation of packed food and beverage.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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