Assistant Manager, Product Strategy and Partnership

4 days ago

Shah Alam, Malaysia Tele-Temps Sdn Bhd Full time

Assistant Manager, Product Strategy and Partnership Shah Alam, Selangor RM5000 '“ RM6000 This is a permanent full time (40 hours) position. Job Description Purpose Assistant Manager manage the product strategy team and customer experience journey of Company's Group, its subsidiaries and stakeholders. Assistant Manager to drive key product strategies to enhance the customer experience and contribute to the overall success for organisation. Assistant Manager will be responsible for shaping the end-to-end experience of the organisation prospective customers, drive conversion across key stages of customer journey, manage admission experience and service to deepen relationships with the organisation. We expect you to have a creative mind and excellent communication skills. Relationships The Assistant Manager reports directly to the Head of Brand, Communications, Marketing and Customer Experience (BCMC). The position must maintain positive working relationship with: ∠Academic Division ∠Human Resources Division ∠Operations Division ∠Marketing Division ∠Business Development Division Location The position is based at the discretion of the management. Movement across schools are possible depending on the structure of the team. Key Accountability & Duties Product Strategy Manage the product strategy team. Develop/refine strategies to deliver innovative product offerings that drive increased customer acquisition and activation. Drive product development features and positioning for products. Monitor and research external conditions including markets, competitor and market share analysis, demographics, and regulations to ensure products and services meet segment needs. Work closely with the Digital team to monitor key performance indicators, ensuring the accuracy of results and develop meaningful insights based on observed performance. Collaborate effectively with partners and with cross functional partners across the organization to deliver a world-class customer experience and develop yearly/quarterly strategic roadmaps to meet business objectives. Use data and insights to drive product strategy. Execute a continuous improvement approach to acquisition and customer lifecycle through the analysis and development. Assist in the development of the department budget and meet expense targets. Customer Experience Define and implement standards/procedures for ensuring optimal customer experience Conduct surveys to gather information on customer opinion of rendered services Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries Supervise the activities of sales team to ensure their interaction with customers reflect positively on the company Liaise with the academic and creative teams to ensure delivery of high-quality products and services Establish communication mediums through which customers can readily contact a company and vice versa Oversee the restructuring of an organization into a customer-focused establishment Monitor the activities of the sales and administration team to ensure compliance with acceptable standards of customer service Conduct studies and research to discover new techniques necessary for improving customer experience Organize training programs for BCMC, sales and administration teams in order to update their job knowledge and enhance their skills Oversee the merchandising of products to ensure it entices purchase Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations Requirements Proven experience as a product development and customer experience or similar role Ability to manage ambiguity by creating structure, process, and prioritization. Background in researching, writing and editing publications Proficient in MS Office and social media Familiarity with project management software and video/photo editing is a plus Strong communication ability (oral and written) Excellent organizational skills Ability to work well under pressure Creativity and problem-solving aptitude BSc/BA in Marketing or Business - related field or equivalent required. Key skills for public relations officers Excellent communication skills both orally and in writing Excellent interpersonal skills Good IT skills Presentation skills Initiative Ability to prioritise and plan effectively Awareness of different media agendas Creativity
The Tele-Temps Group of Companies provides a one stop solution for the HR Industry. We provide tailor-made, wall-to-wall solutions - from researching, identifying,recruiting, and training to payrolling, benefits and compensation management,and life event co-ordination of employees. In short, that's what we do - everything that is relevant to Human Resource Management. We do this day-in-day-out, from year to year. This is our specialty - this is our core business. Established in 1987, we have provided years of high quality services and solutions to our cli

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