Workforce Management Analyst

**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...

**Real Time Analyst** a. Language: English b. Specialization: at least 1 year Real Time Analyst experience c. Target Onboarding Date: ASAP d. Salary Range: 4,500 - 5,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. - Monitor real-time adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. - Analyze historical...

**WFM - Real Time Analyst** **Key Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst - Quality Assurance Supervisor a. Language: Mandarin and English b. Specialization: Customer...

**Job Scopes**: - Perform financial management duties including generating financial data, compiling and submitting reports, analyzing and assessing the financial performance against budget and rolling forecast. - Oversee the operations and development of the company’s finance departments including budgeting, financial reporting, conducting regular...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...

Overview: Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program...

As a Data Analyst, you will be responsible for collecting and analyzing data to drive business insights and support strategic decision-making. You will work closely with cross-functional teams to identify trends, develop data-driven strategies, and create visualizations that communicate complex data in a clear and understandable manner. **You will play an...

Qualifications: - A minimum of 7 years of experience in Workforce Management. - Less than 4 years of experience in team management. - Bachelor's degree in Business, Operations Management, or related field. - Proven experience in workforce management within a BPO environment. - Strong analytical and problem-solving skills. - Proficiency in workforce...

**Hotel Revenue Analyst** **Department**: Revenue Management **Summary**: The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and...

**Hotel Revenue Analyst** **Department**: Revenue Management **Summary**: The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....

Working in the World Check Risk Screening product, the Lead Research Analyst is required to maintain accurate information currency to support the growth of Refinitiv's Content business across the region. Join us today! **Role summary** As a Lead Research Analyst, you will conduct in-depth research on breaking news in Thailand regarding specific Anti-Money...

Working in the World Check Risk Screening product, the Lead Research Analyst is required to maintain accurate information currency to support the growth of LSEG's Content business across the region. Join us today! **Role summary** As a Lead Research Analyst, you will conduct in-depth research on breaking news in Thailand regarding specific Anti-Money...

Working in the World-Check Risk Screening product, the Research Analyst is required to maintain accurate information currency to support the growth of Refinitiv's Content business across the region. Join us today! **Role summary** As a Lead Research Analyst, you will conduct in-depth research on breaking news in China regarding specific Anti-Money...

**Req Id**:14110**Job Family**:Finance - Treasury And Corporate Finance**Location**:Georgetown, GY**As an SBMer, we value the contribution you are already making today. Now, see how a role change can develop you, and us, even more.** **Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for...

**Finance Analyst / Manager** **Job Scope**: - Perform financial management duties including generating financial data, compiling and submitting reports, analyzing and assessing the financial performance against budget and rolling forecast. - Oversee the operations and development of the company’s finance departments including budgeting, financial...