Workforce Management Analyst

**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...

**Real Time Analyst** a. Language: English b. Specialization: at least 1 year Real Time Analyst experience c. Target Onboarding Date: ASAP d. Salary Range: 4,500 - 5,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. - Monitor real-time adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. - Analyze historical...

**WFM - Real Time Analyst** **Key Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst - Quality Assurance Supervisor a. Language: Mandarin and English b. Specialization: Customer...

Business Systems Analyst, APAC Join Boston Scientific, a leader in medical science for over 40 years, as a Business Systems Analyst, APAC. In this role, you will have the opportunity to harness your skills and experience to drive business growth and improvement. About the Role As a Business Systems Analyst, APAC, you will be responsible for analyzing,...

Business Systems Analyst, APACJoin Boston Scientific, a leader in medical science for over 40 years, as a Business Systems Analyst, APAC. In this role, you will have the opportunity to harness your skills and experience to drive business growth and improvement.About the RoleAs a Business Systems Analyst, APAC, you will be responsible for analyzing,...

**Job Scopes**: - Perform financial management duties including generating financial data, compiling and submitting reports, analyzing and assessing the financial performance against budget and rolling forecast. - Oversee the operations and development of the company’s finance departments including budgeting, financial reporting, conducting regular...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...

Overview: Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program...

Join Our Team as an Entry-Level Business Intelligence Analyst Are you passionate about data and looking to kick-start your career in Business Intelligence? We are seeking an enthusiastic Entry-Level Business Intelligence Analyst to join our dynamic team. If you have a knack for numbers and a drive to make data-driven decisions, we want to hear from you Key...

Job Description**Job Summary:**We are seeking a highly skilled Senior Planning Manager to join our team at Advanced Energy Management Limited. As a key member of our planning team, you will be responsible for overseeing the planning and coordination of production activities to ensure timely delivery of finished goods.Key Responsibilities:Planning and...

As a Data Analyst, you will be responsible for collecting and analyzing data to drive business insights and support strategic decision-making. You will work closely with cross-functional teams to identify trends, develop data-driven strategies, and create visualizations that communicate complex data in a clear and understandable manner. **You will play an...

Qualifications: - A minimum of 7 years of experience in Workforce Management. - Less than 4 years of experience in team management. - Bachelor's degree in Business, Operations Management, or related field. - Proven experience in workforce management within a BPO environment. - Strong analytical and problem-solving skills. - Proficiency in workforce...

**Hotel Revenue Analyst** **Department**: Revenue Management **Summary**: The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and...

**Hotel Revenue Analyst** **Department**: Revenue Management **Summary**: The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and...

Job SummaryWe are seeking a highly skilled and experienced Senior Planning Manager to join our team at Advanced Energy Management Limited. As a key member of our planning team, you will be responsible for supervising the planning team, providing training to new hires, and ensuring the timely delivery of finished goods as scheduled by the committed shipment...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....