Pe - Service Desk - Cantonese

**Job Title**: PE - Service desk - Cantonese **Job Location**: KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group -...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Job Title:PE - Service desk - CantoneseJob Location:KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery for...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery...

Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities: Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible. Responsibilities: Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Become a product expert that help customers for best solution. - Delivery High End customer service to clients - Should be active on Social media so could understand the customer’s concern. **Requirements**: - Basic understanding of PC & mobile device troubleshooting - 1 to 2 years of experience in customer service with 1 year in a Tech support process...

**Responsibilities of the Role**: - Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. - Troubleshooting to identify hardware or software products that are defective. - Advice & educates customers through combination of experience & guideline documentation to ensure a solution to...

Service Desk Analyst Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) Duration : Direct Contract with Client, Salary+ Client benefits Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications -...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Key Competencies**: - At least 3 years of working experience in the related field - Strong spoken and written English. Conversational Mandarin is an advantage. - Good interpersonal and customer service skills - Tech savvy - Proactive, resourceful and organised - Willing to work on Saturdays **Key Responsibilities**: - Coordinate and actively participate...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

**Responsibilities**: - Create service ticket in the customer care systems - Perform escalation to Level 2 support for any calls that beyond the 1st level scopes - Execute responsibilities promptly following established procedures & take ownership of service requests to meet the service level agreement objectives - Assist with the resolution and take...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...