Admin (Customer Service)

2 weeks ago

Petaling Jaya, Malaysia BRICK HOUSE SDN BHD Full time

**BRICK HOUSE CULTURE**

We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T) **Diversity, Integrity, Excellence and Teamwork** for continuous improvement and embrace new ideas that push the boundaries of what's possible

**Job Summary**:
As a Community Executive, you will be the first point of contact for visitors, clients, and employees. Your primary responsibility is to create a positive and welcoming atmosphere while efficiently managing front desk operations. This role requires excellent communication skills, organizational abilities, and a customer-centric approach.

**Key Responsibilities**:
**Office Management**
- Oversee and maintain a clean and organized office environment.
- Manage office supplies and place orders as needed.
- Ensure office equipment is in working order and coordinate repairs or maintenance.

**Front Desk Management**:

- Greet and assist visitors with a friendly and professional demeanour.
- Answer and direct incoming calls promptly and efficiently.
- Maintain a clean and organized reception area.

**Visitor and Guest Services**:

- Register and announce visitors, ensuring adherence to security protocols.
- Provide information and assistance to guests, including directions and facility information.
- Manage visitor badges and access control.

**Communication**:

- Relay messages and announcements to relevant individuals or departments.
- Handle inquiries from clients, employees, and the public.
- Assist with the coordination of meetings and appointments.

**Administrative Support**:

- Assist with administrative tasks, such as sorting and distributing mail, ordering office supplies, and maintaining office equipment.
- Support various departments with clerical tasks as needed.

**Multitasking**:

- Manage multiple tasks simultaneously and prioritize them based on urgency.
- Maintain composure in high-pressure situations.

**Problem Solving**:

- Resolve routine administrative and operational issues independently.
- Escalate complex issues to the appropriate personnel.

**Professionalism**:

- Uphold a professional and positive image for the organization.
- Demonstrate discretion and confidentiality when handling sensitive information.

**Team Collaboration**:

- Collaborate with other administrative staff to ensure seamless office operations.
- Communicate effectively with different departments to address inquiries and provide support.

**Qualifications**:

- **English proficiency is MUST**:

- Diploma and above
- Proven experience as a receptionist or in a similar customer service role.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal and communication skills.
- Ability to handle a fast-paced and dynamic work environment.
- Excellent organizational and multitasking abilities.
- Professional appearance and demeanour.
- Multi lingual will be added advantage

**Benefits**:

- Maternity & Paternity Leaves based on employment Law
- Birthday Leave
- Allowances
- Performance Incentives
- Annual leave-based on Tier and year of service
- Privilege Card for all outlets under BH Unicorn
- 20% discount for all outlets under BH Unicorn
- Free Breakfast

Aesthetic environment with feature open floor plans that encourage collaboration and communication among team members. Comfortable seating arrangements, lounge areas, and shared spaces can contribute to a more relaxed and creative atmosphere

**Salary**
Junior Level: RM 1,800 - RM 2,500
Senior Level: RM 2,000 - RM 3,500

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

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