Customer Service/executive

6 months ago


Petaling Jaya, Malaysia SAFWORKS SDN BHD Full time

Job Requirement Availability to work in shift Highly discipline and responsible. Possess good communication, multi-task, interpersonal skills, problem solving skills and team player. Job Description To handle all types of services request and inquiries from customer. To escalate, follow up and update the service request such EDD and resolution of vehicle repair to customer within the SLA. Support team for preparing BTS quotation and follow up. As contact point for vehicle breakdown - to coordinate and arrange team to attend the breakdwon and towing. Support team for BTS ticket escalation - to escalate the request to relevant team for further action, to support for quotation, follow up for approval and case closure via system. Daily performance report and monthly performance report. Collecting and analyzing customer feedback for service and quality improvement. To support the fleet admin operation to handle Roadtax, Puspakom and Insurance validity whenever is required. Salary: RM1,500.00 - RM2,000.00 per month Benefits: Health insurance Opportunities for promotion Professional development Schedule: Early shift Rotational shift Supplemental pay types: Attendance bonus Education: Diploma/Advanced Diploma (preferred) Experience: Customer support: 1 year (preferred) Language: Bahasa (preferred) English (preferred) Shift availability: Day Shift (preferred) Night Shift (preferred)
Safworks's principle activity is to provide repair and maintenance for general types of vehicles including body & paint work, air-conditioning, wiring and supply of tyres. Safworks also provides vehicle management services, Puspakom inspection and road tax and insurance renewals. We are a ONE STOP CENTRE workshop which is close to your office. Fleet management could assist you to manage your company's vehicles and strongly believe that our technology is important to support our day-to-day business. Hence, we have developed our own extensively customized system to cater to your operational requirements from the floor to customer needs. Our Fleet Management Solution ("FMS") provides advanced technology which has proven yield quality results in term of productivity and controls.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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