Customer Service Manager
5 months ago
**Responsibilities**:
- Delivering a comprehensive service to enquiring customers
- Maintains customer satisfaction by providing problems-solving resources
- Leads the Customer Service team and being responsible for planning, coordinating, and monitoring logistics operations such as warehousing, transportation, shipping arrangement
- Develop rapport with customers by ensuring customers' satisfaction through trouble shooting issues with professionalism
- Handled customers' new inquiries, complaints, billing and payment extension/service requests
- Monitored the daily shipping activities and communicated effectively with Customer Service team members to maintain clearly defined expectations.
- Perform any other ad-hoc duties as assigned.
**Requirements**:
- Degree holder in business management or equivalent qualification
- Excellent verbal and written communication skills.
- Mature, multi-tasking and able to work under pressure
- Strong problem solving skill and experience in handling complex customer's issues
**Salary**: RM3,000.00 - RM6,000.00 per month
**Benefits**:
- Additional leave
- Free parking
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- customer service manager: 3 years (preferred)
- Logistics: 3 years (preferred)
**Language**:
- Mandarin (preferred)
Ability to Commute:
- Pasir Gudang (preferred)
Ability to Relocate:
- Pasir Gudang: Relocate before starting work (preferred)
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