Global Support Executive

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Business**:HDPM

**Open positions**:1**

**Role Title**:Global Support Executive - Reconciliations

**Global Career Band: 8**

**Location **_(Country / City )_**:Malaysia / Kuala Lumpur**

**Recruiter Name**:Nana Nasrudin**

***

**Why join us?**

CPS Reconciliations is a centralized function accountable for producing reconciliations for Custody and Fund Services. The main function of the Reconciliations teams is to ensure that data held on the Group’s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various platforms/systems. The team will then allocate and escalate exceptions to the business areas responsible for resolving the discrepancies. The main tasks undertaken are:

- Identification and allocation of breaks to multiple business lines
- Having identified a break, the teams will inform the appropriate area of the need for action. As such, they interface with a number of other departments and business areas.
- Timely escalation of breaks and follow ups.
- Preparation and issuance of Management Information (MI) detailing exception details.
- Continuously drive change within the process.

**The Opportunity**:

- Continuously provide high quality service, as agreed with business partners.
- Achieve maximum customer, both internal and external, satisfaction within the specified SLA’s.
- Ensure that all outstanding have been identified, analyzed and allocated to the department in charge, in accordance with procedures and within agreed time scales.
- Ensure all reconciliation, analysis and allocation are performed in a timely and controlled manner.
- Have a good understanding of the origin of outstanding items in order to perform the appropriate and adequate escalation process.
- Resolve enquiries or queries raised by both internal and external clients.
- Provide guidance to colleagues from other internal sections on how the reconciliation process functions.

**What you’ll do**:
General Processing
- Acquire and update knowledge on procedures related to relevant processes
- Process work as requested by line management/customer
- Ensure that work is completed in accordance with established procedures and standards
- Produce MI as required
- Identify and escalate potential showstoppers
- Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
- Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales.
- Assists line manager/supervisor with managing day-to-day operations and trains peers as needed.
- Participates in team meetings, activities, promotes team spirit and cohesiveness.
- Demonstrates adherence to Core standards and behavior
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas
- Exhibit ownership of the business

Operational Effectiveness & Control
- To ensure that breaks are identified and escalated in accordance with procedures in a timely manner.
- To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.
- To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
- To acquire and update knowledge on procedures related to relevant processes.
- To ensure that work is completed in accordance with established procedures and standards
- To identify and escalate potential showstoppers.

Customers / Stakeholders
- To understand and deliver excellent customer service.
- To process customer instructions accurately to achieve agreed quality standards and targets, as amended or notified from time to time, on all the processes worked.
- To work productively and professionally, and demonstrate ways to improve customer service, and increase productivity.
- To produce MI as required.
- To build professional relationships with colleagues in other areas.

Impact on the Business
- To ensure that all work is delivered within agreed timeframes and meets the required high quality standards.
- To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response.
Requirements

**What you will need to succeed in the role**:
**Skills**:

- Ability to speak and understand English fluently and able to write business letters and reports
- Good conversational/telephone skills and able to learn quickly and transfer knowledge appropriately
- Able to understand and interpret numeric data with minimum, basic computer knowledge
- Flexibility to work shifts, Com

  • Global Support Executive

    1 week ago

    Kuala Lumpur, Malaysia HSBC Full time

    **Business**: Markets Operations **Role Title** :Global Support Executive **Proposed Global Career Band**:GCB 8 **Location**: Kuala Lumpur/Manila/Bangalore **Recruiter**: Anthony **Why join us**: **Role Purpose (overall high level summary of the role)** The role is in compliance with the BCG layering i.e. adhering to the eight layers of the...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**: Markets & Securities Services Operations, GDM Derivatives Trade & Position Management **Open positions**: 1 **Role Title**: Global Support Executive **Global Career Band**: GSC 8 **Location (Country / City)**: Kuala Lumpur, Malaysia **Recruiter Name**: Nana Nasrudin **Why join us?** - If you are looking for opportunities...

  • Global Support Executive

    7 days ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business: Network Management - Markets and Security Services (MSS)** **Open positions: 1** **Role Title: Global Support Executive (GSE)** **Global Career Band: 8** **Location **_(Country / City)_**: Malaysia, Kuala Lumpur** **Recruiter Name: Nana Nasrudin** **Why join us?** The Account Management team support the wider Network...

  • On Boarding

    7 days ago

    Kuala Lumpur, Malaysia CXL Executive Full time

    **Position: On Boarding & Support Executive (Banking Department) - Immediate Hiring** **Location: Jalan Tun Razak** **Working Hours: Monday - Friday/9am-6pm** **Intake: Immediately** **Salary: RM 2,100 - RM 2,200** **Requirements**: - Required language(s): Bahasa Malaysia, English - At least 1 year(s) of working experience in the related field is required...

  • Global Support Executive

    1 week ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**:Collateral Services **Open positions: 1** **Role Title**:Global Support Executive*** **Global Career Band: 8** **Location **_(Country / City)_**:Kuala Lumpur, Malaysia **Recruiter Name: Nana Nasruddin*** **Why join us?** The Collateral Services team are responsible for the processing of all collateral related...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** **Some careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC’s purpose and strategy, playing a valued role in managing costs and deploying capital in the most...

  • Global Support Executive

    1 week ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...

  • P2p Specialist

    1 week ago

    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

  • Global Support Executive

    7 days ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and...

  • Legal Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Legal Executive Full time

    Legal Executive iPay88 Holding Sdn Bhd Job Description **Get to know the role and the day-to-day activities**: - Coordinate and manage business and commercial law / legal related projects. - Assist in the drafting, analyzing, preparing and reviewing relevant commercial agreements / contracts. - Prepare business proposals and project write-ups based on the...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Derivatives Settlements Services covers the entire settlement cycle for Fixed Income Derivatives (FID). FID are highly traded instruments which can be further classified as either OTC or centrally cleared. So, product knowledge is highly sought after skillset both from a buy side or sell side perspective. While the...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    **Business**: Global Banking and Markets - Securities Services **Open positions**: 1 **Role Title**: Global Support Executive (GSE) **Global Career Band**: GCB8 **Location: (Country/City)** : Malaysia / Kuala Lumpur **Recruiter Name** : Anthony **Why join us? (Overview of Dept./Function)** GC Lux Cash is a process where all custody transactions for...

  • Global IT Support Professional

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    Global IT Support RoleWe are seeking a highly skilled and experienced IT Support Professional to join our Service Desk team as a Service Desk Analyst. In this role, you will be responsible for providing technical support to users via phone and chat, as well as dispatching tickets and ensuring that calls are recorded and solutions communicated.As a Global IT...

  • Admin Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Admin Executive Full time

    Job Highlights - South East Asia’s Leading Payment Company - Medical, Dental and Optical Benefits - Accessible by Public Transportation **Job Description**: **Get to know the role and the day-to-day activities**: - Handle all aspects of daily Administrative functions for the Company, including general office maintenance. - Assist in general purchase of...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all settlements and investigation activities for...

  • Global Student Advocate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Crimson Global Academy Full time

    We are looking for a talented Global Student Advocate to join our team at Crimson Global Academy.As a Global Student Advocate, you will be responsible for providing exceptional support to students worldwide. This involves coordinating, engaging, and facilitating student interactions with our Strategists, Tutors, and Mentors.The key responsibilities of this...

  • Global Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Welcome to OKX, where we believe that the future will be reshaped by crypto! We are seeking a Global Support Specialist to join our dynamic team. As a Senior Agent, Customer Service, you will be part of a fast-paced environment providing multilingual support to customers worldwide.Key Responsibilities:Handling inquiries and issues from global customers in...

  • Customer Support Executive

    1 week ago

    Kuala Lumpur, Malaysia Exness Careers Full time

    With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...

  • IT Support Engineer

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Job DescriptionWe are seeking an experienced IT Support Engineer - Global to join our team in Mid Valley City, Kuala Lumpur.The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting a wide range of server hardware and software at Hyva. Key responsibilities include performing server hard- and software upgrades,...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    **Business**:Securities Services - GBMC **Open positions: 01** **Role Title**: Global Support Executive (GSE) **Global Career Band**:8 **Location**:_(Country/City):_** **Kuala Lumpur City Office, Malaysia **Recruiter Name: Anthony LIM*** **Why join us?** All Securities Staffs are required: 1. To maintain HSBC internal control standards, including the...