Operation & Customer Service Executive
7 months ago
Salary Range: RM3,000-RM4,000
Role Summary:
As an Operation Executive, the position involves managing and overseeing the operational aspects of the system. Success means ensuring smooth operations, seamless transactions, and high user satisfaction. This role plays a critical part in maintaining the app's functionality within the organization.
**Responsibilities**:
1. Monitor and manage day-to-dayoperations for efficient functioning.
2. Coordinate with cross-functional teams to resolve issues and ensure seamless operations.
3. Implement operational policies and procedures to maintain quality standards.
4. Analyze data to identify areas for improvement and enhance user experience.
5. Collaborate with the product development team to enhance app features.
6. Stay updated on industry trends and regulations for operations.
7. Ensure transaction security and protect user data from fraud.
8. Build relationships with external partners for smooth integration and operation.
Qualifications:
1. Strong communication and collaboration skills.
2. Fluent in English and Mandarin languages.
3. Analytical mindset for data-driven decision-making.
4. Experience in managing digital payment systems or mobile apps
5. Knowledge of regulatory compliance in financial services.
6. Familiarity with transaction security protocols.
7. Ability to handle a fast-paced environment and multitask effectively.
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- English (required)
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