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Service Excellence Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time
Job Summary
We are seeking a highly motivated Service Excellence Coordinator to join our team at Dr Clear Aligners Group. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Mandarin-speaking clients. Your primary role will be to provide treatment guidance, resolve complaints and enquiries, and maintain accurate records of customer interactions. This is an excellent opportunity to work with a dynamic team and contribute to the growth and success of our company.

Key Responsibilities
• Provide treatment guidance to customers
• Resolve customer complaints and enquiries
• Maintain accurate records of customer interactions
• Coordinate transport arrangements for goods delivery

Requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Minimum 2 years of related working experience
• Diploma in a related field
• Ability to adapt to changing priorities
• Strong sense of urgency and flexibility

Benefits
You will receive a competitive salary, performance bonus, and medical and dental benefits as part of our comprehensive compensation package. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.