Service Partnership Coordinator

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Service Partnership Coordinator

We are looking for an experienced Service Partnership Coordinator to join our team at Businesslist. As a key member of our contact center, you will be responsible for ensuring member satisfaction by providing prompt and quality end-to-end resolution, managing and supporting key internal and external stakeholders in escalated complaints received.

The successful candidate will have excellent coordination skills, be able to work effectively in a fast-paced environment, and possess strong problem-solving abilities. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply.

  • Key Responsibilities:
  • Ensure that all external email handling, inbound and outbound call procedures, and transactions are balanced between compliance with Herbalife policies and guidelines while being flexible to the needs of the Members/Distributors.
  • Monitor Call Center services, quality, and measuring and analyzing personal and organizational performances, with expectations at SLA >75% and ABD.


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