Technical Account Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bukku Full time

We're looking for an accomplished Customer Success Executive to join our dedicated support team at Bukku. As a vital member of our customer-facing staff, you'll be responsible for ensuring seamless customer experiences and driving business growth.

Bukku is a trailblazing cloud accounting platform that's empowering small businesses and accountants with innovative technology and expertise. Our goal is to transform the way businesses operate and succeed.

In this challenging role, you'll provide expert support to our customers, develop strong relationships, and leverage your product knowledge to drive business results.

Key Responsibilities:
  1. Customer Relationship Building: Foster and maintain strong relationships with our customers, understanding their needs, and delivering personalized solutions.
  2. Issue Resolution: Analyze and resolve customer issues efficiently, escalating concerns when necessary, and collaborating with internal teams to deliver effective solutions.
  3. Knowledge Sharing: Share your product expertise with colleagues, contributing to the development of best practices and process improvements.
Requirements:
  • Foundation in Accounting: Basic accounting knowledge required, preferably with a diploma or degree in accounting or equivalent.
  • Experience: Minimum 1 year of working experience in accounting or customer servicing role (fresh graduates with great potential are welcome).
  • Tech Savvy: Familiarity with software systems and attention to detail.


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