Quality and Service Enhancement Specialist
7 days ago
We expect the successful candidate to have a strong background in quality management, excellent analytical and problem-solving skills, and the ability to communicate effectively with various stakeholders. The ideal candidate will also have a degree or higher diploma in Hospitality, Business, or a related field, and be familiar with ISO 9001:2015 standards.
The role requires a minimum of 8 years of experience in luxury hospitality, with regional or cluster management experience preferred. We offer a competitive salary and benefits package, as well as opportunities for career growth and development in the luxury hospitality industry.
Responsibilities
- Collaborate with the Service Excellence and Customer Engagement teams to support relevant operational training, analyze high-risk guest feedback, and develop customer-centric strategies.
- Assist in preparing and presenting quality reports, highlighting key drivers of guest satisfaction and operational performance.
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IT System Enhancement Specialist
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IT System Enhancement Specialist
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Service Quality Enhancement Specialist
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System Enhancement Coordinator
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Service Quality Executive
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Quality Assurance Specialist
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Process Enhancement Manager
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Quality Audit Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full timeAbout the RoleThe Quality Audit Specialist will be responsible for performing quality audits on internal and external specialists, providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.This role involves working closely with other departments to respond...
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Skills Enhancement Specialist
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Quality Management Specialist
4 days ago
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Quality Service Representative
4 days ago
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Verification and Quality Assurance Specialist
8 hours ago
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Senior Data Integrity Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Etiqa Insurance and Takaful Full timeEtiqa Insurance and Takaful seeks a highly skilled Senior Data Integrity Specialist to join its team. As a key member of the organization, you will play a critical role in ensuring the accuracy, completeness, and reliability of our data.Key ResponsibilitiesYour primary responsibilities will include:Maintaining high standards of data quality and integrity...
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Data Quality
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Etiqa Insurance and Takaful Full timeThe ideal candidate will have a strong understanding of data management principles, exceptional analytical skills, and the ability to ensure the accuracy, completeness, and reliability of our organization's data. The Data Quality Lead will play a crucial role in maintaining data integrity, identifying and rectifying data inconsistencies, and implementing...
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Kuala Lumpur, Kuala Lumpur, Malaysia Changan Thailand Full timeChangan Thailand is seeking an experienced professional to fill the role of After Sales Service Specialist.Key Responsibilities:Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.Assist general distributors in monitoring and reporting product after-sales...
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User Experience Enhancement Specialist
8 hours ago
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Quality Assurance Specialist
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeJob DescriptionWe are searching for a Quality Assurance Specialist to join our growing Damansara office. This is a key role providing support to our Operational teams, as well as insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.As a Quality Assurance expert, this role supports the team through providing data on training,...