Quality and Service Enhancement Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time
Our Expectations

We expect the successful candidate to have a strong background in quality management, excellent analytical and problem-solving skills, and the ability to communicate effectively with various stakeholders. The ideal candidate will also have a degree or higher diploma in Hospitality, Business, or a related field, and be familiar with ISO 9001:2015 standards.

The role requires a minimum of 8 years of experience in luxury hospitality, with regional or cluster management experience preferred. We offer a competitive salary and benefits package, as well as opportunities for career growth and development in the luxury hospitality industry.

Responsibilities
  • Collaborate with the Service Excellence and Customer Engagement teams to support relevant operational training, analyze high-risk guest feedback, and develop customer-centric strategies.
  • Assist in preparing and presenting quality reports, highlighting key drivers of guest satisfaction and operational performance.


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