Sales and Service Manager

6 days ago


Johor Bahru, Johor, Malaysia IKEA Full time
Job Overview

We are seeking a skilled Sales and Service Manager to lead our home furnishing business in the region. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring seamless operations in our retail stores.

About the Role

This is a challenging and rewarding opportunity for an experienced professional who is passionate about delivering exceptional customer experiences and driving business results. You will work closely with our store teams to develop and implement strategies that enhance sales, improve operational efficiency, and foster a positive work environment.

Main Responsibilities

- Lead the sales and service teams to achieve sales targets, improve customer satisfaction, and drive business growth
- Develop and implement strategies to optimize store operations, improve inventory management, and reduce costs
- Collaborate with cross-functional teams to ensure effective communication, training, and coaching
- Analyze sales data, market trends, and customer feedback to inform business decisions
- Foster a culture of continuous learning, innovation, and improvement within the store teams

Requirements

- Minimum 5 years of experience in a fast-paced retail industry with a proven track record of sales growth and customer satisfaction
- Strong leadership and communication skills, with the ability to motivate and inspire teams
- Excellent analytical and problem-solving skills, with the ability to make informed business decisions
- Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines

Benefits

- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment

What We Offer

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our company is committed to supporting the well-being and career development of our employees.

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